Jan 2020

Marketing & Community Relations Manager – Eagle River Credit Union

January 21st, 2020 by

Marketing & Community Relations Manager
Full-Time Permanent 

Eagle River Credit Union, with branches in 6 locations across Newfoundland and Labrador is actively seeking a dynamic, results focused Marketing & Community Relations Manager to join our Management Team.

The successful incumbent is responsible for planning, developing, and delivering an effective marketing and communications program that promotes the credit union’s products and services to existing and prospective member-owners; and for effectively and efficiently managing all available resources to clearly articulate the credit union’s brand and maximize positive exposure of the credit union.

Key responsibilities include: 

  • Develops and recommends strategic marketing plans to achieve corporate objectives.
  • Participates in the development of pricing strategy for the credit union.
  • Maximize stakeholder awareness of the credit union by proactively managing all traditional and digital marketing channels.
  • Serves as liaison with outside agencies on ongoing promotional campaigns.
  • Negotiates contract terms with outside agencies and suppliers.
  • Develops, recommends and implements the marketing capital and operating budgets.
  • Analyzes marketing programs and adjusts strategy and tactics to increase effectiveness, and to meet changing market and competitive conditions.
  • Coordinates the credit union’s public relations plan.
  • Ensures all internal and external advertising, public relations, communication and promotional resources are effectively utilized.
  • Proactively develop and maintain relationships with external partners to develop, enhance, implement and evaluate a public relations strategy ensuring proactive media placement and other activities related to increased visibility.
  • Assists in the development and implementation of the annual Cooperative Social Responsibility Program.

To apply for this position, please forward your resume to HumanResources@ercu.ca or by mail to
Human Resources Department
Eagle River Credit Union
1 Church Street
Deer Lake, NL  A8A 1C9

Credit unions are financial co-operatives; organizations that are owned by the very people who use their services and where every member has a say in how the Credit Union operates and where their money goes. Credit unions strive to strengthen the communities in which they exist by supporting local businesses and charities, promoting environmental sustainability, and giving back to their members.

At Eagle River Credit Union, we ask our employees to always work with the member in mind; and although technology is important, it is our approach to tailoring our products and services to meet the individual and unique needs of our members, along with our human-touch that differentiates us from other Financial Institutions. We are more than a bank!

Eagle River Credit Union offers one of the best compensations and benefits packages in Atlantic Canada that includes generous personal leave time, performance-based incentives, training and education reimbursements.

If you are results and member focused; have a passion for seeing employees and members alike succeed; if you have vision, courage and integrity; if you thrive on challenge; and you can catalyze a team to action, we would love to hear from you.

For additional information on this opportunity please visit the career section of our website at: www.eaglerivercu.com 

Comments 0

Senior Accountant – Bayview Credit Union

January 20th, 2020 by

Bayview Credit Union is the largest Credit Union in New Brunswick with 8 branches in Saint John, Kennebecasis Valley, Hampton, Sussex and St. George.

For more information on our services please visit our website at www.bayviewnb.com

We have a vacancy for a full-time Senior Accountant in Saint John, NB. This position will report to the Chief Financial Officer.

 

The successful candidate will provide support in the areas of:

  • Account and General Ledger reconciliations
  • Financial Reporting and Budgeting
  • Internal Controls
  • IFRS9 requirements
  • Asset and Liability Management analysis

 

Some of the qualifications, which are desired for this position, include but are not limited to:

  • Bachelor’s Degree in Commerce or Business Administration
  • CPA designation is preferred
  • Strong knowledge of accounting and controls
  • Advanced skill level competency in Excel and good working knowledge of Microsoft Office products
  • Past work experience within the investment/financial industry is an asset
  • Attention to detail, accuracy and superior organizational and time management skills are a must

 

The ability to be bonded is a condition of employment with Bayview Credit Union. This consists of the completion of a bonding application process which includes a criminal record and credit check.

Anyone who wishes to make a formal application for the position should do so in writing, including all relevant qualifications and references to the attention of:
Ginny Hourihan, CHRP

Human Resources Manager

Bayview Credit Union

email to: ginny.hourihan@bayviewnb.com

Although we appreciate all applications, only those being short-listed for an interview will be contacted.

Comments 0

Senior Credit Risk Specialist – Atlantic Central

January 17th, 2020 by

Atlantic Central is the trade association for credit unions in Atlantic Canada. We provide a range of services, leadership and advocacy at the provincial, regional and national levels. Collectively, the 45 credit unions we support are entrusted to manage $10 billion in mortgages, loans and deposits on behalf of more than 300,000 Atlantic Canadians. As a subsidiary of Atlantic Central, League Savings and Mortgage is a federally regulated provider of wholesale banking services to credit unions, with assets under administration in excess of $2 billion. Our cooperative values drive our culture and how we do our business.

League Savings is evolving its business model and is expanding into new markets and expected to experience significant growth over the next several years. We are currently accepting applications for the position of Senior Credit Risk Specialist to be responsible for providing overall leadership to establishing the credit risk management framework and setting appropriate standards for credit risk. The incumbent will monitor, analyze and report on credit risk and portfolio quality, and recommend changes to credit policies (including credit risk appetite) and underwriting procedures. The incumbent will also oversee portfolio quality and compliance with all forms of regulation, industry concentration and to develop and maintain credit risk policies to optimize risk within the company’s credit risk appetite.

THE POSITION:
Reporting to the Chief Risk Officer, the Senior Credit Risk Specialist is responsible for:

  • Ensuring the strategic direction for credit risk management practices is within the risk tolerances and growth objectives to optimize risk, including: identifying, developing, maintaining, amending and communicating credit risk policies, procedures and processes, including risk rating models required to effectively manage enterprise credit exposure within the company’s credit risk appetite;  implementing strategy for the development of practices to improve the efficiency and effectiveness of the business unit credit risk processes to optimize the growth and return opportunities available within company risk tolerances; participating in the assessment of new business line opportunities to provide analysis of credit risk factors and recommending structure required to maintain the company’s credit risk standards; conducting industry reviews and recommending industry concentration limits as it applies to the credit performance and quality of the portfolio; performing credit portfolio stress testing to ensure capacity to withstand unforeseen specific events.
  • Ensuring appropriate management of the loan portfolio and adequacy of specific loan loss provisioning, including: monitoring the effectiveness of lending process by conducting post approval reviews and adjusting processes and recommending changes to policies; overseeing, monitoring and reporting on the quality of the credit portfolio; providing guidance in the management of problem loans and recommending strategies to reduce risk of loss and determine appropriate work out strategy; assessing specific loss anticipated on impaired accounts; approving loan, mortgage and lease write-offs; reviewing of business unit reporting on status of credit quality, performance of the portfolio and adherence to policy; complying with standards established by OSFI and other regulators.
  • Planning, performing, documenting and communicating results of quality assurance reviews for approved agents and suppliers to evaluate their performance with respect to compliance with the company’s underwriting standards, contractual obligations and regulatory requirements, including OSFI’s B-10 and B-20 guidelines.
  • Providing performance reporting and recommendations on the condition of the credit portfolio and the portfolio strategy, including: reviewing and providing assessments on portfolio quality, trends, diversification, concentration and adherence to regulatory/ internal credit risk policies;  assessing large exposures and specific industry concentrations from a credit risk perspective; conducting assessments of credit adjudication processes, lending programs, and loan structuring and providing general and specific comments; providing performance reporting on the credit portfolio with recommendations and strategy; reporting on the status and management of the monitored and non-productive loans and leases and providing an assessment of the appropriateness of specific reserves in place.
  • Completing other duties or projects as assigned.

TRAVEL AND EVENING AND WEEKEND WORK:
This position requires occasional travel and occasional evening and weekend work.

THE PERSON:
The ideal candidate for this position will have successfully completed a Bachelor’s degree in finance, business administration, or commerce, plus have 6-9 years’ senior level experience in credit risk management, policy development, and credit analysis. The incumbent will also have 10 years’ credit experience with proven skills in commercial lending, real estate lending, leasing, residential mortgage lending, retail credit, loan recovery and bankruptcy/insolvency processes.

The successful candidate will have the following skill set:

  • Strong communication skills (oral, written, presentation)
  • Strong interpersonal skills
  • Demonstrated advanced knowledge and experience with all aspects of credit including; commercial term loans, operating loans, corporate loans, commercial real estate loans, commercial leases and residential mortgages and retail credit
  • Demonstrated comprehensive understanding of enterprise wide strategic credit policy development
  • Proven comprehensive ability to perform the detailed financial analysis required as part of the credit risk assessment process
  • Demonstrated advanced knowledge of industry lending practices and regulatory requirements.
  • Demonstrated advanced knowledge and experience in management of loan workouts, loan recovery, distressed asset valuations and bankruptcy/insolvency regulations and processes
  • Proven comprehensive ability to plan, develop, prioritize and implement plans and strategies
  • Demonstrated proficiency in the use of Microsoft Office applications (Excel, Word, PowerPoint)
  • Proven ability to work independently or collaboratively as part of a team
  • Proven ability to effectively work with diverse stakeholder groups and to interact with all levels of management and staff
  • Proven influencing skills and ability

COMPETENCY REQUIREMENTS:
The successful candidate will also demonstrate strong abilities in the following competencies:

  • Building Relationships and Partnerships
  • Change Leadership
  • Listening, Understanding and Responding
  • Results Orientation
  • Team Leadership
  • Developing Others
  • Strategic Orientation

COMPENSATION:
This is a permanent full-time position and is rated a Salary Level CU-9 ($82,306 – $96,830).  Atlantic Central offers a competitive benefits package as well as the opportunity to participate in the Performance Sharing Incentive Plan.

Applications will close on January 31, 2020.

Interested candidates should forward their résumé, including salary expectations, in confidence, to:

Human Resources Department
Atlantic Central
6074 Lady Hammond Road
Halifax, NS   B3K 2R7

Email: humanresources@aclsm.ca
(When sending applications by e-mail, please send in MS Word format)

Comments 0

Coordinator – Credential Financial Strategies Inc.

January 17th, 2020 by

Credential Financial Strategies Inc. (“CFS”) is a wealth management program that specializes in insurance and other financial products and services. In partnership with East Coast Credit Union, CFS presently has an opening for a Full Time Coordinator.

The successful candidate will work out of our CFS office located in HRM. Our employees are team-oriented individuals and support a relationship-based environment. Ideally, you will have strong administrative skills, including education and/or work experience in office administration. Proficiency is required in a Microsoft office environment, as well as strong interpersonal, communication and organizational skills.  Education or experience in the financial services industry is a definite asset. Preferred qualifications include the Mutual Funds (IFIC) or Canadian Securities course (CSC) (to be completed within 3-months of hire date).

To apply for this position in confidence, interested candidates should email their resume by January 29, 2020 via email to: careers@creditu.ca

You are also encouraged to visit the Credential® website at www.credential.com and the East Coast Credit Union website at www.eastcoastcu.ca.

All responses are appreciated; however only those invited for an interview will be contacted.

Credential Financial Strategies Inc. is a member company under Credential Financial Inc., offering financial planning, life insurance and investments to members of credit unions and their communities.

 ®Credential is a registered mark owned by Aviso Wealth Inc. and is used under licence. 

Comments 0

Branch Experience Leader – Valley Credit Union

January 16th, 2020 by

Valley Credit Union is a full service financial institution with 7 branch locations, 65 employees, and over $188M in assets. Located in the beautiful Annapolis Valley, Valley Credit Union is seeking an experienced Regional Manager, Member Experience to join our team

  • Do you enjoy interacting with people?
  • Would you like to make an impact with meaningful work?
  • Are you a natural leader?
  • Do you see people first, not a number?
  • Have you proven your ability to provide a supportive team environment?
  • Will you go the extra mile?

If this describes you, keep reading…

 

Valley Credit Union is seeking an experienced Branch Experience Leader, Member Experience to join our team who will hold overall responsibility for the New Minas Branch, reporting to the Regional Manager.  The incumbent will provide effective leadership to champion the staff in the delivery of branch growth, profitability, business development and retention, and member satisfaction.

Key responsibilities:

  • Coach, lead, and provide support to branches.
  • Focus on success as it relates to our Strategic Plan.
  • Supervises the lending portfolio including delinquency follow-up, credit line renewals, credit checks, employment verifications, collateral documentation and filing, registry searches, etc. Ensures appropriate action is taken to minimize losses to the credit union.
  • Conducts personal or telephone interviews with applicants to obtain personal and financial data to determine lending needs.
  • Coach employees to ensure all employees achieve annual sales/growth targets.
  • Foraging lasting relationships, having meaningful conversations with members, and participating in community events.
  • Ensuring progression on staff’s personal development; fostering engaged employees.
  • Supervises the lending portfolio including delinquency follow-up, credit line renewals, credit checks, employment verifications, collateral documentation and filing, registry searches, etc. Ensures appropriate action is taken to minimize losses to the credit union.
  • Conducts personal or telephone interviews with applicants to obtain personal and financial data to determine lending needs.
  • Ensure loan quality is within acceptable delinquency and loan loss levels. Ensure that all required documents, reports, etc. are properly completed and forwarded within acceptable time frames and are in good order
  • Oversee branch loan approval procedures, review approved loans for quality and adherence to policy, address areas of concern; taking corrective action on potentially deteriorating situations.
  • Ensure branch profitability is maximized.
  • Partner with our wealth and commercial teams to introduce a variety of diverse solutions to our members and prospective members.
  • Ensure branch operations are efficient, effective and compliant with all regulations. (Audit/privacy/security/loss prevention)
  • Ensure branch profitability is maximized by eliminating unnecessary expenses, collecting appropriate revenues, pricing loans in accordance with risk levels, and pricing deposits according to prevailing directives.
  • Ensure that your branch employees are fully knowledgeable on products, policies and procedures applicable to each employee.
  • Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan. Prepares credit information necessary to establish credit limit including such factors as applicant’s assets, credit experience, and personal references, debt/income ratio, credit score, and other underwriting procedures, in accordance to policy and procedures. Verifies applicant’s credit worthiness by obtaining credit bureaus, contacting employers, existing and former creditors, and personal references. Approves or declines loans, lines of credit, mortgages, overdrafts, credit cards and/or payment cards within approved lending limits or refers to the next higher approving position level with recommendations. Notifies customer-owner of acceptance or rejection of application.
  • Compiles loan package and negotiates loan structure with applicant, including rates, terms repayment options, and other credit terms. Ensures loan agreements are complete and accurate according to policy and regulatory requirements and security is place prior to the disbursement of the funds. Ensures timely loan closing and disbursement of funds.
  • Processes customer-owner transactions, applications for loans, mortgages, lines of credit, overdrafts, credit cards and payment cards. Responds to customer-owner inquiries and/or requests and handles or refers to the appropriate personnel.
  • Analyzes potential opportunities (e.g. need for other products and services such as lending, deposit, credit/debit card) involved in each situation to further assist the customer-owner as well as increasing the credit union’s lending/deposit portfolio and use of products.  Cross sells borrowers on the benefits of utilizing other credit union services.

Successful Candidate will possess the following qualifications:

  • Successfully completed a bachelor’s degree with an emphasis in Business or Commerce
  • 3-5 years supervisory experience in a financial institution; or an equivalent combination of behaviours, training and experience in credit management
  • Exceptional communication skills
  • Work planning and management skills
  • Demonstrated ability to provide effective coaching and leadership
  • Proven sales experience with a customer service mindset

To learn more about Valley Credit Union, click here.

If you are interested in joining a team that believes in going the extra mile, please submit your cover letter and resume outlining your qualifications to Nicole Trentelman at ntrentelman@valleycreditunion.com quoting job number BEL-001-2020

Although we appreciate all applications, only those selected for an interview will be contacted.

Closing Date: January 29th 2020

Comments 0

Administrative Assistant – Victory Credit Union

January 14th, 2020 by

Victory Credit Union is a full-service financial institution with 3 branch locations serving our members throughout Hants County. We are currently seeking an individual to join our team as an Administrative Assistant. This is a full time position requiring some flexibility in work hours. The incumbent will have a degree or diploma in Office Administration and a minimum of one year experience.

The position: 

  • communicates with members through meaningful conversations to understand their needs
  • promotes products and services available such as loans, mortgages, deposits, mutual funds, credit cards and account packages based on members needs
  • provides exceptional member service
  • greets members and directs to appropriate person
  • acts as secretary to the Board of Directors (requires some evenings) – organizes Board meetings, files, and take minutes for Board related meetings
  • compiles and updates policy/procedure as needed
  • completes reports/reminders for management team/coordinates meetings and conference calls
  • coordinates branch and lender schedule and makes appointments

The person:

  • are you confident, competitive and professional in building relationships?
  • are you organized, efficient and have a desire to help the team grow?
  • do you have a passion for helping others reach financial success?

 

This is a full-time position with a competitive salary and benefits package.

To apply for this position, please forward your resume and cover letter to:

sfletcher@victorycreditunion.ca or by mail to

Susan Fletcher, Manager HR/Member Services
PO Box 340, 150 Wentworth Road, Windsor, NS B0N 2T0

We wish to thank applicants in advance, however only candidates selected for an interview will be contacted.  Closing date for this position is January 24, 2020.

Comments 0

Financial Services Specialist – East Coast Credit Union

January 14th, 2020 by

East Coast Credit Union is seeking a Financial Services Specialist to join our team within the Halifax Regional Municipality! This permanent position will be located in our Sackville Branch. It is well suited for an individual with exceptional customer service and proven relationship building experience seeking an opportunity in a progressive and innovative organization.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. We offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Branch Manager, you will be responsible for providing superior member service; evaluating, authorizing and recommending approval of members’ applications for all consumer credit products; identifying investment opportunities including the licensing and sale of a full array of mutual funds and selling various deposit products that meet members’ needs.

You would… 

  • Conduct in-person and/or virtual interviews with applicants to obtain personal and financial data to determine lending and/or investment needs.
  • Analyze applicant financial status, credit, and property evaluation to determine feasibility of granting loan.
  • Compile loan packages and negotiate loan structure with applicants, including rates, terms repayment options, and other credit terms. Prepare documentation for loan renewals, loan payment extensions and substitution of loan securities.
  • Manage and grow a small mutual fund investment portfolio; provides financial planning advice; assess and anticipates member needs to provide the best service and value.
  • Provides individual financial counseling and information to members on loans and deposit products, and other services available through the credit union.
  • Analyze current local market and potential trends to plan and develop relationship building activities and educate members on credit union product and service offerings.
  • Sell various deposit services including but not limited to mutual funds, term deposits, RRSPs, RESPs as appropriate. Complete all associated documentation and ensures timely and accurate filing of reports as required.
  • Monitor account overdraft activity to ensure accounts operate within limits and ensure appropriate action is taken to minimize losses to the Credit Union.
  • Complete reports and other duties as assigned.

You have…

  • Completed a certificate or diploma in Business Administration
  • A Mutual Fund License or one must be obtained within 3 months of hire.
  • Three to five years of experience in credit in a financial institution or an equivalent combination of training and experience in credit.
  • Exceptional communication and relationship building skills with the proven ability to exercise sound judgment and discretion.
  • Strong analytical and decision-making skills.
  • In-depth understanding of financial products, trends and service offerings.
  • Proven organizational, planning and multi-tasking skills.
  • Proven ability to interpret financial data.
  • Ability to work independently and be a team player.
  • Thorough knowledge of risk management practices; internal auditing and regulatory compliance.
  • Proficiency in the use of technology.

We offer…

  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Tuition reimbursement, training and personal development.
  • Competitive compensation and benefits with performance-based incentives.
  • Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

How to apply…
If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.

Applications will be accepted until Monday, January 27, 2020.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
We wish to thank applicants in advance; only candidates selected for an interview will be contacted. 

Comments 0

Director of Operations – Credit Union Deposit Guarantee Corporation

January 14th, 2020 by

Organization: Credit Union Deposit Guarantee Corporation, Newfoundland & Labrador
Position Title: Director of Operations
Reports to: Chief Executive Officer
Location: Marystown, NL
Travel: 20%
Closing Date: February 2, 2020

 

Who we are

The Mandate of the Credit Union Deposit Guarantee Corporation (CUDGC) is to provide risk-based regulatory oversight and deposit guarantees to enable a safe and sound credit union system in Newfoundland & Labrador. The primary role is to:

  • Provide a guarantee of deposits held with NL credit unions
  • Regulate NL credit unions and enforce the Credit Union Act
  • Review, advise and direct credit unions on matters related to legislative compliance and sound business practices
  • Monitor credit union performance and implement appropriate actions to improve performance and reduce risks

 

The Opportunity

Reporting to the Chief Executive Officer, the primary role of the Director, Operations position is to direct and manage the application of the supervisory review process by leading a team of professionals in the assessment of credit union corporate governance and control environments which manage/mitigate risk to depositor funds and the guarantee funds.

As a key member of the senior management team, the position works with a high degree of autonomy in leading the Marystown operations to ensure that risk-based supervision activities are applied according to the Corporation’s values and operating principles. In addition, the position is responsible for legislation interpretations, regulations and the effective strategic management of relationships with credit union CEOs/senior management and maintaining leading edge supervisory review programs through research and development.

 

Primary Responsibilities

  • Leads the design and oversight of the risk-based monitoring program that serves in the protection of deposits and recognition of emerging risks
  • Leads the review and approval of regulatory requests to ensure compliance with legislative and regulatory requirements
  • Fosters a culture of shared, proactive risk management, and provides guidance and advice on credit union regulations in both operational and lending areas
  • Creates positive change in corporate governance and risk management practices by facilitating the understanding of review results, making recommendations for improvement and gaining the commitment of the credit union’s board of directors and senior management to evolve their practices
  • Manage strategic relationships with credit unions to align with corporate values of co-operation and collaboration

 

Experience and Qualifications

  • 7-10 years of progressive experience leading a financial services organization, with experience in commercial credit considered an asset.
  • advanced knowledge of one of the key areas of analysis (Strategic Orientation and Corporate Governance, Asset-Liability Management and Financial Analysis, Audit and Compliance, and Credit and Portfolio Management) with working knowledge in the others
  • University degree in a related discipline e.g. business/finance/accounting, risk management certification, etc. is preferred
  • an equivalent combination of education and experience will be considered
  • knowledge of and ability to interpret and apply policy, legislation and regulation
  • working knowledge of credit unions, the cooperative business model and working with boards of directors
  • strong understanding of risk management principles, including portfolio risk, operational and credit risk
  • advanced team leadership, relationship management and change management skills
  • excellent relationship building skills with the ability to communicate both verbally and in writing with a wide variety of people
  • Demonstrated ability to exercise sound judgement and apply an analytical approach to problem solving and decision making

 

Salary Information:

Commensurate with qualifications and experience

 

Conditions of Acceptance

  • The Credit Union Deposit Guarantee Corporation values diversity in the work place and is an equal opportunity employer.
  • Disability related accommodations and alternate formats are available upon request at any stage of the recruitment process
  • The successful candidate will be required to provide a recent Certificate of Conduct.
  • Please note that, while we appreciate the interest of all candidates, only those selected for an interview will be contacted.
  • Applicants agree that by providing personal information in response to this ad, they consent to the collection, use and disclosure of personal information required for the purposes of recruitment. Personal information will be used solely for the purpose of recruitment considerations for a period of one year following closing date of this competition, unless otherwise noted by the applicant.

Please apply via email to anitawilkins@gov.nl.ca with resume and salary expectations.

Comments 0

Casual Financial Services Representative – East Coast Credit Union

January 7th, 2020 by

East Coast Credit Union is seeking a Casual Financial Services Representative to join our team in HRM! This position is located in our Sackville Branch however the incumbent will also be required to work in our Fall River Branch. The position is well suited for an individual with exceptional customer service experience seeking an opportunity in a progressive and innovative organization.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With 18 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Assistant Manager, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting credit union products and services. As this is a casual position, the incumbent is required to be available when required and be flexible to work any day of the week from Monday to Saturday.  Hours will vary based on the operational needs of the branch.

You would… 

  • Provide exceptional customer service to current and prospective members.
  • Pro-actively identify members’ financial needs; suggest appropriate product or service and refer members to other departments.
  • Process various financial transactions and balance daily work in an efficient and accurate manner.
  • Understand all products and services offered by East Coast Credit Union. These include but not limited to facts and features; benefits and advantages; rules and regulations and price structure.
  • Assist in the promotion of new products and services to Credit Union members.
  • Respond to member inquiries and resolve any concerns or discrepancies.
  • Follow the Credit Union’s security and risk management procedures.
  • Demonstrate a team approach and provide support to the Front-Line team.
  • Complete other duties as assigned.

You have…

  • Completed a certificate or diploma in Business plus have a minimum of one-year of sales and service experience, preferably in the financial industry; or equivalent combination of education and experience.
  • Superior customer service and business development skills.
  • Proven ability to achieve and exceed business/sales objectives.
  • An outgoing and self-motivated nature with strong work ethics.
  • Demonstrated critical thinking and problem-solving skills.
  • Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing).
  • Superior communication and time management skills.

We offer…

  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Very competitive compensation: the hourly rate range is $19.26 to $22.66.

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.

Applications will be accepted until Monday, January 20, 2020. 

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted. 

Comments 0

Financial Services Specialist – East Coast Credit Union

December 18th, 2019 by

East Coast Credit Union is seeking a Financial Services Specialist to join our team within the Halifax Regional Municipality! This permanent position will be located in our Sackville Branch.  It is well suited for an individual with exceptional customer service and proven relationship building experience seeking an opportunity in a progressive and innovative organization.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. We offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Branch Manager, you will be responsible for providing superior member service; evaluating, authorizing and recommending approval of members’ applications for all consumer credit products; identifying investment opportunities including the licensing and sale of a full array of mutual funds and selling various deposit products that meet members’ needs .

 

You would…

  • Conduct in-person and/or virtual interviews with applicants to obtain personal and financial data to determine lending and/or investment needs.
  • Analyze applicant financial status, credit, and property evaluation to determine feasibility of granting loan.
  • Compile loan packages and negotiate loan structure with applicants, including rates, terms repayment options, and other credit terms. Prepare documentation for loan renewals, loan payment extensions and substitution of loan securities.
  • Manage and grow a small mutual fund investment portfolio; provides financial planning advice; assess and anticipates member needs to provide the best service and value.
  • Provides individual financial counseling and information to members on loans and deposit products, and other services available through the credit union.
  • Analyze current local market and potential trends to plan and develop relationship building activities and educate members on credit union product and service offerings.
  • Sell various deposit services including but not limited to mutual funds, term deposits, RRSPs, RESPs as appropriate. Complete all associated documentation and ensures timely and accurate filing of reports as required.
  • Monitor account overdraft activity to ensure accounts operate within limits and ensure appropriate action is taken to minimize losses to the Credit Union.
  • Complete reports and other duties as assigned.

 

You have…

  • Completed a certificate or diploma in Business Administration and hold a Mutual Fund License.
  • Three to five years of experience in credit in a financial institution or an equivalent combination of training and experience in credit.
  • Exceptional communication and relationship building skills with the proven ability to exercise sound judgment and discretion.
  • Strong analytical and decision-making skills.
  • In-depth understanding of financial products, trends and service offerings.
  • Proven organizational, planning and multi-tasking skills.
  • Proven ability to interpret financial data.
  • Ability to work independently and be a team player.
  • Thorough knowledge of risk management practices; internal auditing and regulatory compliance.
  • Proficiency in the use of technology.

 

We offer…

  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Tuition reimbursement, training and personal development.
  • Competitive compensation and benefits with performance-based incentives.
  • Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

 

How to apply…

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.

Applications will be accepted until Thursday, January 2, 2020.
Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Comments 0