Nov 2019

HRIS Analyst – Atlantic Central

November 8th, 2019 by

WHO WE ARE: 
Atlantic Central is the trade association for credit unions in Atlantic Canada. We are passionate people committed to top notch customer service, partnering with credit unions across the Atlantic provinces to enable the Atlantic credit union system and the communities they serve to thrive.

To that end, we are working with a dynamic group of credit unions from across Atlantic Canada who are building a human resource shared service model focused on creating an exceptional employee experience.  This streamlined, efficient and data enabled approach to human resources will generate capacity for credit union managers to focus on big-picture issues and service strategies that make a difference for our members.

We are looking for a HRIS Analyst to join us at the ground level of this innovative and collaborative initiative.  We’ve implemented a Risk Management & Compliance shared service and are now ready to start building the Human Resource arm. This is an exciting time for credit unions in Atlantic Canada, we strive to empower and support the growth of our employees in our team environment and we want YOU to join our team!

WHAT WE DO:  
We provide a range of services, leadership and advocacy at the provincial, regional and national levels. Collectively, the 45 credit unions we support are entrusted to manage $6 billion in assets on behalf of 300,000+ members. League Savings and Mortgage Company is a subsidiary of Atlantic Central and has been a trusted credit union partner for over 50 years.

THE POSITION: 
In the role of HRIS Analyst, you’ll report to the Manager, Rewards Administration & HR Systems and serve as the primary point of contact for employees and managers by leveraging on the existing system technological solutions to resolve issues related to the management and maintenance of the HRIS system, processing of HR transactions related to the employee life cycle, and producing HR reports to support HR efforts. The incumbent is also responsible for HR administrative matters and provide a variety of HR Administrative support to customer organizations, the Atlantic Service Centre (ASC), and the HR Advisory Services and the Talent and Total Rewards teams.

The ideal candidate will not only share our passion for customer service excellence, but also be team focused, and able to balance structure and flexibility while creating this new shared services team.

WHAT YOU WILL DO:

HRIS Database Management & Maintenance

  • Serving as the subject matter expert in the structure and flow of data and processes within the HRIS system and supporting systems and services and services providers.
  • Serving as the system administrator in the development, management and maintenance of the HRIS database.
  • Implementing and maintaining absence functionality to support customer organizations’ leave of absence and time off policies. Calculating and maintaining employee leave entitlements.
  • Keeping abreast of key developments in HR systems technology and functionality and interpreting how these changes impact or apply to the existing systems and processes. Providing research, analysis and recommendation on new modules or systems or when functional business processes are needed. Participating in the evaluation of potential system enhancements and upgrades and system conversions to meet changing business requirements.

HR Reporting and Analytics

  • Producing, maintaining and supporting a variety HR reports, queries and analytics to provide information and insights and/or to answer business questions. Generating system-based ad-hoc reporting based on customer requests or to maintain data integrity. Building custom reports on request.
  • Conducting data analysis on HR data as required.
  • Developing, maintaining and providing reporting, including graphs, charts and statistics, dashboards on HR Shared Services metrics and trends on people. Preparing quantitative analysis for use in planning, business cases for change and/or to present data in an effective and compelling way.

HRIS Transaction Processing

  • Preparing and processing and processing HRIS transactions and maintaining employee data related to new hires, employee changes, non-self-serve entries, leaves, terminations, flexible work arrangements, etc.

Customer Support

  • Serving as the first point of contact for HRIS and/or HR administrative related inquiries including: receiving and responding to inquiries, concerns or requests from employees and managers related to HR policies, procedures and processes and/or routing to the appropriate HR Shared Services team members for resolution.
  • Developing and delivering HRIS training to end users to enable a self-serve environment.
  • Providing input into and/or developing and communicating information to employees and/or customer organizations on HRIS transaction matters.

Talent and Total Rewards Administration Support

  • Preparing the paperwork and correspondence for new hires, terminations, leaves of absence, salary changes, etc. including: payroll paperwork and confirmation letters for new hires, promotions, demotions, job moves, job re-evaluation reclassifications, leaves of absence, voluntary and involuntary separations, retirements, etc.
  • Providing administrative support throughout the recruitment and selection cycle for the talent acquisition and talent management functions.
  • Provides administrative support to the total rewards function in the areas of salary administration and variable compensation programs.
  • Establishing and maintaining personnel files for entire employee life cycle. Providing documentation to support legal and audit requests.

Department and Company Support

  • I believe that instead of Rewards Administration and HRIS Specialist it should read Benefits Specialist
  • I believe that the Rewards Administration and HRIS Specialist job should read HRIS Analyst
  • Assisting and backing up other members of the HR Shared Services teams as required and completing other projects and duties as assigned.

LOCATION:
This position offers the ability to telecommute.

TRAVEL AND EVENING AND WEEKEND WORK: 
This position requires occasional travel throughout Atlantic Canada and occasional evening and weekend work.

THE CANDIDATE: 
To be successful in this role, you will not only be a master of detail, a whiz at analytics with a can do attitude but also be capable of working well with others to apply your data talents.

You will have a Bachelors’ Degree in Business plus a minimum of five years related experience in a high volume, customer-focused environment, including experience with HRIS systems; or have an equivalent combination of education and experience. An accredited certificate or diploma in Human Resources will be considered an asset. A hands-on ability to use Cognos BI will be considered an asset.

The successful candidate will also have the following skills and knowledge: 

  • Excellent oral and written communications skills to communicate issues and resolutions and to provide the appropriate level of support
  • Excellent interpersonal skills to respond to inquiries and issues
  • Proven ability to effectively work with diverse stakeholder groups and to interact with all levels of management and staff
  • Knowledge of Human Resources practices and principles, employment legislation and regulations
  • Demonstrated proficiency in the use of an HRIS system that is integrated with a payroll system
  • Strong data entry skills and demonstrated high proficiency in the use of Microsoft Office applications (Word, Excel, PowerPoint, SharePoint, etc.)
  • Demonstrated strong attention to detail to ensure employee information is accurate and current
  • Proven ability to turn numbers and data into meaningful reports that inform decisions.
  • Proven ability to handle large volumes of data.
  • Proven time management skills and ability in organizing work, setting priorities, and performing multiple tasks with conflicting priorities and timelines
  • Proven ability to work on more than one issue simultaneously and prioritize urgency of request.
  • Proven critical thinking skills
  • Proven strong analytical and problem-solving skills in identifying and resolving issues and discrepancies
  • Proven ability to accurately compile, input data and maintain data and ability to manipulate large data sets while maintaining data integrity
  • Proven ability in maintaining a high level of discretion and confidentiality in handling confidential and personal information and in confidential personnel matters, situations and discussions
  • Proven ability to work well under pressure
  • Proven ability to work in a fast paced, changing environment while maintaining consistency of approach
  • Self-starter with proven ability to work independently with minimum supervision
  • Proven customer service orientation ability in delivering high quality customer service and establishing/maintaining effective and collaborative working relationships
  • Demonstrated understanding of a shared services function and customer service principles

The successful candidate will also demonstrate strong ability in the following behavioural competencies: 

  • Adaptability to Change
  • Customer Service Orientation
  • Listening, Understanding and Responding
  • Results Orientation
  • Teamwork & Cooperation
  • Strategic Orientation

COMPENSATION: 
This is a permanent full-time position and is rated a Salary Level CU-6 ($55,636 – $65,454). Atlantic Central offers a competitive benefits package as well as the opportunity to participate in the Performance Sharing Incentive Plan.

Applications will close on November 22, 2019.

Interested candidates should forward their résumé, including salary expectations, in confidence, to:

Human Resources Department
Atlantic Central
6074 Lady Hammond Road
Halifax, NS   B3K 2R7

Email: jobs@aclsm.ca
(When sending applications by e-mail, please send in MS Word format)

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Payroll Specialist – Atlantic Central

November 8th, 2019 by

WHO WE ARE: 
Atlantic Central is the trade association for credit unions in Atlantic Canada. We are passionate people committed to top notch customer service,  partnering with credit unions across the Atlantic provinces to enable the Atlantic credit union system and the communities they serve to thrive.

To that end, we are working with a dynamic group of credit unions from across Atlantic Canada who are building a human resources shared service model focused on creating an exceptional employee experience.  This streamlined, efficient and data enabled approach to human resources will generate capacity for credit union managers to focus on big-picture issues and service strategies that make a difference for our members.

We are looking for a Payroll Specialist to join us at the ground level of this innovative and collaborative initiative.  We’ve implemented a Risk Management & Compliance shared service and are now ready to start building the Human Resource arm. This is an exciting time for credit unions in Atlantic Canada, we strive to empower and support the growth of our employees in our team environment and we want YOU to join our team!

WHAT WE DO:  
We provide a range of services, leadership and advocacy at the provincial, regional and national levels. Collectively, the 45 credit unions we support are entrusted to manage $6 billion in assets on behalf of 300,000+ members. League Savings and Mortgage Company is a subsidiary of Atlantic Central and has been a trusted credit union partner for over 50 years.

THE POSITION: 
In the role of Payroll Specialist, you’ll report to the Manager, Rewards Administration & HR Systems and  be responsible for administering the payroll cycle, including entry, transmission and submission of the payrolls and for performing other payroll related duties for customer organizations and the Atlantic Service Centre (ASC).

The ideal candidate will not only share our passion for customer service excellence, but also be team focused, and able to balance structure and flexibility while creating this new shared services team.

WHAT YOU WILL DO: 
Payroll Processing 

  • Preparing and processing transactions for payroll, commission payments, bonus payments, variable pay, special payments, adjustments, taxable benefits, severance payments, etc. for customer organizations in accordance with company policies, collective agreements, and legislative/regulatory requirements.
  • Balancing payroll and benefits general ledger accounts on a monthly basis and reconciling discrepancies.
  • Preparing and processing stop payments, direct deposit reversals and overpayment collections as required.

Payroll Administration

  • Performing full cycle payroll administration duties related to managing processing schedules, running processing activities and ensuring deadlines are met.
  • Staying current on regulations concerning payroll and assessing the potential impact of these changes on HR related services.

Payroll System Management and Maintenance

  • Serving as the system administrator in the development, management and maintenance of the payroll database.

Customer Support

  • Responding to inquiries, concerns or request from managers and employees on payroll related matters. Investigating and resolving payroll issues or escalating as appropriate.
  • Providing input into and/or developing communication and educational materials on payroll related matters. Communicating payroll information.
  • Providing support and guidance on how to use payroll modules.

Department and Company Support

  • Ensuring proper flow and maintenance of employee data in collaboration with the Benefits Specialist and the HRIS Analyst.
  • Participating in the development and ongoing maintenance of processes and procedures to improve upon the overall effectiveness and efficiency of the Rewards Administration & HR Systems function. Developing and maintaining procedures for the Payroll Specialist job.
  • Assisting and backing up other members of the HR Shared Services teams as required and completing other projects and duties as assigned.

LOCATION:  
This position offers the ability to telecommute.

TRAVEL AND EVENING AND WEEKEND WORK: 
This position requires occasional travel throughout Atlantic Canada and occasional evening and weekend work.

WHAT WE WOULD LIKE YOU TO HAVE:
The ideal candidate for this position will have a Bachelors’ Degree in Business or Accounting plus have a minimum of five years related payroll experience in a high volume, customer-focused environment processing multi-provincial and multi-entity payrolls; or have an equivalent combination of education and experience. A Payroll Compliance Practitioner (PCP) designation will be considered an asset.

The successful candidate will have the following skills and knowledge: 

  • Strong oral and written communications skills
  • Excellent interpersonal skills to respond to inquiries and issues
  • Proven ability to effectively work with diverse stakeholder groups and to interact with all levels of management and staff
  • Advanced working knowledge of payroll processes and relevant legislation, source deduction and government remittance procedures.
  • Advanced working knowledge of payroll taxation and employment legislation.
  • Solid understanding of general accounting functions
  • Knowledge of Human Resources practices and principles, employment legislation and regulations
  • Demonstrated advanced proficiency in the use of an automated payroll system that is integrated with an HRIS system
  • Strong data entry skills and demonstrated proficiency in the use of Microsoft Office applications (Word, Excel, PowerPoint)
  • Demonstrated strong attention to detail to ensure pay and other employee information is accurate and current
  • Proven time management skills and ability in organizing work, setting priorities, and performing multiple tasks with conflicting priorities and rigid deadlines
  • Proven strong analytical and problem-solving skills in identifying and resolving issues and discrepancies.
  • Proven ability to accurately compile, input data and maintain data and ability to manipulate large data sets while maintaining data integrity
  • Proven ability in maintaining a high level of discretion and confidentiality in handling confidential and personal information and in confidential personnel matters, situations and discussions
  • Proven ability to work well under pressure
  • Proven ability to work in a fast paced, changing environment while maintaining consistency of approach
  • Proven ability to work independently with minimum supervision
  • Proven customer service orientation ability in delivering high quality customer service and establishing/maintaining effective and collaborative working relationships
  • Demonstrated understanding of a shared services function and customer service principles

The successful candidate will also demonstrate strong ability in the following behavioural competencies:

  • Adaptability to Change
  • Customer Service Orientation
  • Listening, Understanding and Responding
  • Results Orientation
  • Teamwork & Cooperation
  • Strategic Orientation

COMPENSATION: 
This is a permanent full-time position and is rated a Salary Level CU-5 ($49,371 – $58,083). Atlantic Central offers a competitive benefits package as well as the opportunity to participate in the Performance Sharing Incentive Plan.

Applications will close on November 22, 2019. 

Interested candidates should forward their résumé, including salary expectations, in confidence, to:

Human Resources Department
Atlantic Central
6074 Lady Hammond Road
Halifax, NS   B3K 2R7

Email: jobs@aclsm.ca
(When sending applications by e-mail, please send in MS Word format)

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Benefits Specialist – Atlantic Central

November 8th, 2019 by

WHO WE ARE: 
Atlantic Central is the trade association for credit unions in Atlantic Canada. We are passionate people committed to top notch customer service, partnering with credit unions across the Atlantic provinces to enable the Atlantic credit union system and the communities they serve to thrive.

To that end, we are working with a dynamic group of credit unions from across Atlantic Canada who are building a human resource shared service model focused on creating an exceptional employee experience.  This streamlined, efficient and data enabled approach to human resources will generate capacity for credit union managers to focus on big-picture issues and service strategies that make a difference for our members.

We are looking for a Benefits Specialist to join us at the ground level of this innovative and collaborative initiative.  We’ve implemented a Risk Management & Compliance shared service and are now ready to start building the Human Resource arm. This is an exciting time for credit unions in Atlantic Canada, we strive to empower and support the growth of our employees in our team environment and we want YOU to join our team!

WHAT WE DO:  
We provide a range of services, leadership and advocacy at the provincial, regional and national levels. Collectively, the 45 credit unions we support are entrusted to manage $6 billion in assets on behalf of 300,000+ members. League Savings and Mortgage Company is a subsidiary of Atlantic Central and has been a trusted credit union partner for over 50 years.

THE POSITION: 
In the role of Benefits Specialist, you’ll report to the Manager, Rewards Administration & HR Systems and be responsible for the administration, education and communication of the employee benefits plans, including health and dental, life and disability, retirement and other group benefits, for customer organizations and the Atlantic Services Centre (ASC). You’ll serve as a resource for the benefits plans and provides guidance and support to employees, managers, and the HR Shared Services units for questions and issues related to the plans.

The ideal candidate will not only share our passion for customer service excellence, but also be team focused, and able to balance structure and flexibility while creating this new shared services team.

WHAT YOU WILL DO:  
Benefits Administration 

  • Administering the benefits enrolment, Flex Plan re-enrolment, changes and termination process for the group benefits plans (health and dental insurance, life insurance, disability insurance, employee and family assistance program (EFAP), voluntary benefits, Group Savings for Retirement Plan (GSRP), pension and retiree benefits).
  • Administering the annual renewal process including preparing and the conducting renewal presentation with employees and preparing and distributing the employee renewal memo; providing the renewal rates and effective dates to payroll to update the payroll system.
  • Staying current on regulations concerning insurance and employee benefits and assessing the potential impact of these changes on HR related services.

Plan Administration Support

  • Providing advice and guidance to the Atlantic Plan participants in the Credit Union National Benefits (CUNB) Plan on the administration of the Plan and eligibility for coverage; distributing CUNB issued communications for Plan Administrators and plan members; investigating and resolving issues or escalating as appropriate; conducting and/or coordinating training for Plan Administrators.
  • Administering the corporate gym membership program available through Atlantic Central

Plan Member Support

  • Responding to managers, employees and retirees on benefits related inquiries. Investigating and resolving benefits related issues or escalating as appropriate. Liaising with the insurance carrier on questions and/or issues. Monitoring themes in inquiries and identifying opportunities to clarify benefits coverage and/or administrative processes.

Benefits Communication/Education

  • Providing input into and/or developing communication and educational materials on benefits packages. Communicating information to employees and retirees about benefits programs, plan design changes, new and changed procedures, and rate impacts. Conducting group information and education sessions on new/changed benefits.
  • Maintaining the benefits section of the extranet site.
  • Providing support to and liaising with the Talent and Total Rewards team and Wellness team(s) in communicating and deploying health and wellness initiatives across credit unions and the Atlantic Service Centre.

Disability Management & Leaves of Absence Administration

  • Performing administrative, transactional and insurer management activities for leaves of absence and return to work programs related to medical leaves, short and long-term disability claims, pregnancy/parental leave and other unpaid leaves of absence.

Invoice Processing and Auditing

  • Generating and processing monthly invoices from carriers for payment. Performing quarterly audits to ensure accuracy of coverage levels and rates on invoices. Investigating and resolving reconciliation outages provided by Payroll. Verifying that deductions on employee profile equals deductions showing on payroll reports. Researching and resolving discrepancies between employee, payroll, and benefits provider data.

Department and Company Support

  • Ensuring proper flow and maintenance of employee data in collaboration with the Payroll Specialist and the HRIS Analyst.
  • Providing input into the annual budgeting process for employee benefits related expenses.
  • Participating in the development and ongoing maintenance of processes and procedures to improve upon the overall effectiveness and efficiency of the Rewards Administration & HR Systems function. Developing and maintaining procedures for the Benefits Specialist job.
  • Assisting and backing up other members of the HR Shared Services teams as required and completing other projects and duties as assigned.

LOCATION:
This position offers the ability to telecommute.

TRAVEL AND EVENING AND WEEKEND WORK:
This position requires occasional travel throughout Atlantic Canada and occasional evening and weekend work.

WHAT WE WOULD LIKE YOU TO HAVE: 
The ideal candidate for this position will have a Bachelors’ Degree plus have a minimum of five years benefits related experience in a high volume, customer-focused environment; or have an equivalent combination of education and experience. A Certified Employee Benefits Specialist (CEBS) designation will be considered an asset.

The successful candidate will have the following skills and knowledge: 

  • Excellent oral and written communications skills including the ability to write clearly and succinctly in a variety of communication settings and styles; communicate with technical and non-technical users
  • Excellent interpersonal skills to respond to inquiries and issues
  • Proven presentation skills and ability
  • Ability to translate insurance related jargon into layman’s terms for clarification purposes
  • Proven ability to effectively work with diverse stakeholder groups and to interact with all levels of management and staff
  • Advanced knowledge of employee benefits and pension related programs and regulated provincial and federal legislation pertaining to benefits
  • Working knowledge of Human Resources practices and principles
  • Working knowledge of employment legislation and regulations
  • Proven ability to interpret and apply a variety of policies, practices and processes to come up with sound resolutions and improvement if needed
  • Demonstrated high proficiency in the use of Microsoft Office applications (Word, Excel, PowerPoint, SharePoint, etc.)
  • Demonstrated proficiency in the use of an HRIS or similar database program that is integrated with a payroll operating system and/or insurance carrier system
  • Proven time management skills and ability in organizing work, setting priorities, and performing multiple tasks with conflicting priorities and rigid deadlines
  • Proven analytical and problem-solving skills in identifying and resolving issues and discrepancies
  • Proven ability to accurately compile, input data and maintain data and ability to manipulate large data sets while maintaining data integrity
  • Proven ability in maintaining a high level of discretion and confidentiality in handling confidential and personal information and in confidential personnel matters, situations and discussions
  • Proven ability to work well under pressure
  • Proven ability to work well in a fast paced and dynamic environment while maintaining consistency of approach
  • Proven ability to work independently with minimum supervision
  • Proven customer service orientation ability in delivering high quality customer service and establishing/maintaining effective and collaborative working relationships
  • Demonstrated understanding of a shared services function and customer service principles

The successful candidate will also demonstrate strong ability in the following behavioural competencies: 

  • Adaptability to Change
  • Customer Service Orientation
  • Listening, Understanding and Responding
  • Results Orientation
  • Teamwork & Cooperation
  • Strategic Orientation

COMPENSATION: 
This is a permanent full-time position and is rated a Salary Level CU-6 ($55,636 – $65,454). Atlantic Central offers a competitive benefits package as well as the opportunity to participate in the Performance Sharing Incentive Plan.

Applications will close on November 22, 2019.  

Interested candidates should forward their résumé, including salary expectations, in confidence, to:

Human Resources Department
Atlantic Central
6074 Lady Hammond Road
Halifax, NS   B3K 2R7

Email: jobs@aclsm.ca
(When sending applications by e-mail, please send in MS Word format)

Comments 0

Financial Services Representative – East Coast Credit Union

November 6th, 2019 by

East Coast Credit Union is seeking a Part-time Financial Services Representative to join our team! This position is located in our Fall River Branch and is well suited for an individual with exceptional customer service experience seeking an opportunity in a progressive and innovative organization.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. We offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Assistant Manager, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting credit union products and services.

 

You would…

  • Provide exceptional customer service to current and prospective members.
  • Pro-actively identify members’ financial needs; suggest appropriate product or service and refer members to other departments.
  • Process various financial transactions and balance daily work in an efficient and accurate manner.
  • Understand all products and services offered by East Coast Credit Union. These include but not limited to facts and features; benefits and advantages; rules and regulations and price structure.
  • Assist in the promotion of new products and services to Credit Union members.
  • Respond to member inquiries and resolve any concerns or discrepancies.
  • Follow the Credit Union’s security and risk management procedures.
  • Demonstrate a team approach and provide support to the Front-Line team.
  • Complete other duties as assigned.

 

You have…

  • Completed a certificate or diploma in Business plus have a minimum of one year one year sales and service experience, preferably in the financial industry; or equivalent combination of education and experience.
  • Superior customer service and business development skills.
  • Proven ability to achieve and exceed business/sales objectives
  • An outgoing and self-motivated nature with strong work ethics
  • Demonstrated critical thinking and problem-solving skills
  • Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing)
  • Superior communication and time management skills.

We offer…

  • outstanding culture and opportunity to join an engaged and community-focused team.
  • tuition reimbursement, training and personal development.
  • very competitive compensation – the starting hourly rate is $19.26 and benefits with performance-based incentives.
  • Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

 

How to apply…

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.

Applications will be accepted until November 22, 2019.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted

Comments 0

Customer Service Representative – NBTA Credit Union

November 5th, 2019 by

NBTA Credit Union is seeking to fill a Full Time Customer Service Representative (Front-line Teller) position. This position is located in Fredericton NB and is well suited for an individual with excellent customer service experience, seeking an opportunity to work for a progressive and innovative organization.

NBTA Credit Union is a full service financial cooperative organization that is deeply committed to the communities in which we live and work. We offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Customer Service Supervisor, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting Credit Union products and services.
RESPONSIBILITIES:

  • Proactively identify members’ financial needs; suggest appropriate products or services and refer members to other departments
  • Process various financial transactions and balance daily work in an efficient and accurate manner
  • Understand all products and services offered by NBTA Credit Union
  • Present, explain, and cross-sell credit union products and services through analyzing owner needs and presenting the benefits and alternatives
  • Perform a variety of general office tasks, including project work, checking reports and other general office administration
  • Adhere to all security and risk management procedures
  • Complete all other duties as assigned

 

YOU HAVE: 

  • Completed a certificate or diploma in Business and have a minimum of two years sales and service experience, preferably in the financial industry; or equivalent combination of education and experience
  • Superior customer service and business development skills
  • Proven ability to achieve and exceed business/sales objectives
  • An outgoing and self-motivated nature with strong work ethics
  • Demonstrated critical thinking and problem-solving skills
  • Superior communication and time management skills

WE OFFER:

  • Outstanding culture and opportunity to join an engaged and community-focused team
  • We offer opportunities for training and personal development
  • Competitive compensation including a full benefits package
  • Additional employee perks include but are not limited to: wellness credit and reduced rate on employee loans and mortgages

 

HOW TO APPLY:

If this sounds like an opportunity for you please email your resume and cover letter in Microsoft Word or PDF format to mnichol@nbtacu.nb.ca

Applications will be accepted until Friday, November 15, 2019. 

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and credit check.

We wish to thank all applicants in advance; only candidates selected for an interview will be contacted.

Comments 0

Financial Services Representative – East Coast Credit Union

November 4th, 2019 by

East Coast Credit Union is seeking a Full-time Financial Services Representative to join our team on a Six-Month Contract! This term position is located in our Dartmouth Branch and is well suited for an individual with exceptional customer service experience seeking an opportunity in a progressive and innovative organization.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With 18 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Assistant Branch Manager, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting credit union products and services.

You would…

  • Provide exceptional customer service to current and prospective members.
  • Pro-actively identify members’ financial needs; suggest appropriate product or service and refer members to other departments.
  • Process various financial transactions and balance daily work in an efficient and accurate manner.
  • Understand all products and services offered by East Coast Credit Union. These include but not limited to facts and features; benefits and advantages; rules and regulations and price structure.
  • Assist in the promotion of new products and services to Credit Union members.
  • Respond to member inquiries and resolve any concerns or discrepancies.
  • Follow the Credit Union’s security and risk management procedures.
  • Demonstrate a team approach and provide support to the Front-Line team.
  • Complete other duties as assigned.

You have…

  • Completed a certificate or diploma in Business plus have a minimum of one-year sales and service experience, preferably in the financial industry; or equivalent combination of education and experience.
  • Superior customer service and business development skills.
  • Proven ability to achieve and exceed business/sales objectives
  • An outgoing and self-motivated nature with strong work ethics
  • Demonstrated critical thinking and problem-solving skills
  • Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing)
  • Superior communication and time management skills.

We offer…

  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Competitive compensation – the starting hourly rate is $19.26.

 

How to apply…

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.

Applications will be accepted until Friday, November 15, 2019

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted

Comments 0

Assistant Manager – East Coast Credit Union

October 30th, 2019 by

East Coast Credit Union is seeking an Assistant Manager to join our team! This permanent position is located in our Bergengren Branch (Antigonish) and is well suited for an individual with strong leadership skills and the ability to coach, delegate and foster a team environment.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. We offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Branch Manager, the Assistant Manager is responsible for managing the front-line team and ensuring that work is performed in accordance with established policies and procedures. The incumbent will lead and support direct reports through performance management to assist the Branch Manager in the delivery of branch growth, profitability, business development, member retention, and satisfaction.

 

You would…

  • Coordinate & manage the activities of the front-line staff in the delivery of optimal member service through ongoing coaching; team meetings; training and monitoring performance objectives.
  • Oversee and monitor attendance; develop schedules and ensure a complement of front-line staff are always available to provide an optimal level of service to members.
  • Ensure all counter transactions (cash, cheques, other forms of funds) and ATM/CDU/RCU machines are balanced, reconciled, encoded, and appropriate clearing deposits are made to Atlantic Central. Assist with complex transactions and member issues. Oversee Daily Transactions reports are checked for accuracy.
  • Ensure the implementation and monitoring of Credit Union’s security & operational controls.
  • Oversee risk management practices to include management of front-line staff difference losses and front-line staff errors.  Assist front line staff in locating and reconciling posting errors on member accounts and verify accuracy of transactions.
  • Resolve complex problems and member complaints referred by front line staff and, as required, escalate to the Branch Manager or appropriate department for resolution, where appropriate.
  • Compile loan package and negotiate loan structure with applicant, including rates, terms repayment options, and other credit terms.
  • Open new accounts as necessary, analyze potential opportunities while increasing the credit union’s lending/deposit portfolio and use of products. Provide financial advice to borrowers on the benefits of utilizing other credit union services.
  • Supervise the branch in the absence of the Branch Manager.
  • Support community initiatives through volunteering and attending events and activities on behalf of the Credit Union.
  • Completes other duties and projects as assigned.

You have…

  • A bachelor’s degree in Business or Commerce
  • A minimum of five years relevant experience, including 2 to 3 years supervisory experience in a financial institution; or equivalent combination of training and experience in credit management.
  • Strong leadership skills and the ability to coach, delegate and foster a team environment.
  • Knowledge of products and services as well as policies and regulatory environment.
  • Excellent decision-making and facilitation skills.

 

We offer…

  • outstanding culture and opportunity to join an engaged and community-focused team.
  • tuition reimbursement, training and personal development.
  • very competitive compensation and benefits with performance-based incentives.
  • Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

 

How to apply…

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.

Applications will be accepted until Monday, November 11, 2019.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted

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Branch Manager – East Coast Credit Union

October 22nd, 2019 by

East Coast Credit Union is seeking a Branch Manager to join our team! This position is located in our Fall River Branch and is well suited for an individual with strong leadership and relationship management skills, seeking a dynamic management role in a progressive and innovative organization.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. We offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Senior Manager of Service Delivery, you will be responsible for leading change and providing effective leadership to champion the staff in the delivery of branch growth, profitability, business development and retention, and member satisfaction.
 You would…

  • Lead the branch team in building strong relationships with existing and prospective members through regular coaching, mentoring and communicating performance expectations.
  • Support the Credit Union’s digital strategy; actively participate in internal meetings and committees and lead the implementation of branch-related initiatives.
  • Build partnerships and relationships with various stakeholders to promote the Credit Union, develop new business and grow the membership.
  • Recommend and oversee the branch budget. Determine staffing and training requirements to ensure optimal delivery of member service.
  • Monitor key metrics such as branch statistics, performance results, member satisfaction and retention, and staff productivity among others. Recommend actions and initiatives as required.
  • Manage the branch lending portfolio. Direct the activities of deposit and lending functions, in accordance with established policies and procedures and review loan applications and assess credit risk for applications recommended by the lending team.
  • Maintain a high level of business retention through the monitoring of member activity and ensuring staff are providing exceptional member service and sound financial advice.
  • Ensure branch compliance with audit and security standards, policies and procedures, loss prevention measures and the branch image is favorable for members.
  • Keep abreast of new developments in the industry, products and services and regulations and communicate any changes to the branch team.
  • Participates and attends community events to increase the credit union’s visibility and to enhance new business opportunities.

You have…

  • Completed a bachelor’s degree with an emphasis in Business or Commerce plus have six to nine years relevant experience in a leadership role at a financial institution; or equivalent combination of training and experience in credit management.
  • Demonstrated business development and relationship building skills.
  • Proven ability to lead, coach and manage others through influence and collaboration.
  • Ability to build profile in the local community and establish strong networks.
  • Successful track record in implementing change management initiatives.
  • In-depth understanding of financial products, trends and service offerings.
  • Strong knowledge of lending, risk management practices; internal auditing and regulatory compliance.

We offer…

  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Tuition reimbursement, training and personal development.
  • Competitive compensation and benefits with performance-based incentives.
  • Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

How to apply…

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.

Applications will be accepted until Monday, November 4, 2019.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

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Member Service Representative – Évangéline-Central Credit Union

October 15th, 2019 by

Évangéline-Central Credit Union is a full service financial institution with 3 branch locations in Wellington, Tyne Valley and O’Leary. We have an exciting opportunity for a skilled, career oriented bilingual individual in our Wellington Branch as a Member Services Representative for a 12 month term position with a possibility of an extension or full time in the future.

> Do you enjoy interacting with people?

> Would you like to make an impact with meaningful work?

> Do you see people first, not a number?

> Can you pride yourself in accuracy and attention to detail?

> Are you interested in future advancement and progression opportunities?

> Are you looking for a supportive team environment?

> Will you go the extra mile?

If this describes you, keep reading…

Duties may include, but are not limited to:

  • Greeting and assisting members
  • Identifying appropriate products and services to best suit each member’s needs
  • Processing transactions and bill payments
  • Having meaningful conversations
  • Providing the best possible member experience via phone, online, or in person
  • Balancing cash
  • Reaching out to our members we don’t see on a regular basis
  • Providing support

Qualifications include:

  • Successful completion of high school or GED and up to one year of related experience
  • Bilingualism is required
  • Exceptional communication skills
  • Excellent interpersonal skills
  • Customer service oriented
  • Demonstrated accuracy and attention to detail
  • Experience working in the financial industry will be considered an asset

If you are interested in joining a team that believes in going the extra mile, please submit your cover letter and resume outlining your qualifications to Terry Wood, Human Resources Officer to twood@eccu.ca

Salary is dependent upon experience. We offer a competitive benefits package.

Although we appreciate all applications, only those selected for an interview will be contacted.

Obtaining a successful credit check and eligibility to be bonded are conditions of employment.

Closing Date: October 23rd, 2019

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Financial Service Representative II – OMISTA Credit Union

October 15th, 2019 by

Are you a sales person that loves to solve problems using your analytical skills to make an impact with your team and the community? If so, we may have the position for you!

OMISTA Credit Union is a B-Corp Certified, full-service co-operative financial institution with 4 branches, approximately $253 million in assets, and more than 10,000 members. We are committed to providing high quality financial solutions to enhance the economic well-being of our members and the communities in which we serve.

The Financial Service Representative II Position:

Reporting to the Senior Branch Manager, the Financial Service Representative II under broad managerial direction, promote and sell consumer mortgage, lending, and deposit services to current customers/members and potential customers/members. Lending responsibilities are focused on Personal clients. Administer and control assigned portion of loans portfolio; Recognize customer/member needs for lending and deposit services; Ensure all loan and deposit activities are in compliance and follow relevant legislation, regulations, policies and procedures; Coach and support junior lenders; Cross-sell all credit union products; solicit new customers/members; foster business development through service excellence and product knowledge.

Responsibilities:

  • Acquire, grow and deepen member relationships through personalized financial advice;
  • Proactively connect with members, and potential members, to gather insights through personal contact to best understand their needs and fulfill their personal financial needs;
  • Be accessible to members and as permitted, visit them on-site;
  • Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks;
  • Drive business sales volume, and business solutions, through opportunity spotting to enhance revenue opportunities;
  • Develop and foster external business referral sources through networking, your centres of influence, and active engagement in community activities;

Qualifications:

  • Diploma/degree in Business Administration or Commerce and a minimum of 3 years of personal lending experience or an equivalent combination of education and experience.
  • A Personal Financial Planning designation is considered an asset
  • Superior financial analytical skills and sound credit judgment
  • Demonstrated ability to analyze risk and apply strong problem-solving skills
  • Success in meeting and exceed business objectives
  • Proven business development and relationship management skills
  • Strong organization skills and attention to detail
  • Creative and resourceful
  • Excellent written and verbal communication skills

Working with OMISTA Credit Union:
This is a full-time position at either our Fredericton, NB branch or Oromocto, NB branch, with competitive compensation and a generous benefits package that includes but not limited to; health & dental, a pension plan, and participation in a wellness plan. OMISTA Credit Union will provide you with opportunities to develop, to take on new challenges, and help you to reach your potential at work.

E-mail: careers@omista.com
Reference: FSR II F/O
Deadline: November 4, 2019

We appreciate your interest in OMISTA! Only those candidates selected for an interview will be contacted.

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