Jun 2020

Full-Time Financial Services Representative

June 30th, 2020 by

East Coast Credit Union is seeking a Full-Time Financial Services Representative to join our team! This position is located in our Port Hawkesbury Branch and is well suited for an individual with exceptional customer service experience seeking an opportunity in a progressive and innovative organization.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With 18 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Assistant Manager, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting credit union products and services.

You would…

  • Provide exceptional customer service to current and prospective members.
  • Pro-actively identify members’ financial needs; suggest appropriate product or service and refer members to other departments.
  • Process various financial transactions and balance daily work in an efficient and accurate manner.
  • Understand all products and services offered by East Coast Credit Union. These include but not limited to facts and features; benefits and advantages; rules and regulations and price structure.
  • Assist in the promotion of new products and services to Credit Union members.
  • Respond to member inquiries and resolve any concerns or discrepancies.
  • Follow the Credit Union’s security and risk management procedures.
  • Demonstrate a team approach and provide support to the Front-Line team.
  • Complete other duties as assigned.

You have…

  • Completed a certificate or diploma in Business plus have a minimum of one-year of sales and service experience, preferably in the financial industry; or equivalent combination of education and experience.
  • Superior customer service and business development skills.
  • Proven ability to achieve and exceed business/sales objectives.
  • An outgoing and self-motivated nature with strong work ethics.
  • Demonstrated critical thinking and problem-solving skills.
  • Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing).
  • Superior communication and time management skills.

We offer…

  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Tuition reimbursement, training and personal development.
  • Generous benefit package including Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
  • Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages.
  • Competitive compensation.

Please note, this position is Bargaining Unit position and the successful candidate would become a member of United Steelworker, Local 1064-09.

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.  

Applications will be accepted until July 13, 2020.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

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Full-time Financial Services Officer

June 30th, 2020 by

East Coast Credit Union is accepting applications for a Full-time Financial Services Officer! This position is located in our Port Hawkesbury Branch and is well suited for an individual with exceptional member service and lending experience seeking an opportunity in a progressive and innovative organization.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With 18 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Branch Manager, the Financial Services Officer is responsible for examining, evaluating, authorizing or recommending approval of borrower’s applications for all consumer credit products. The incumbent is also responsible for promoting and selling various deposit products available through the credit union including but not limited to Term Deposits, RRSPs and RRIFs.

You would…

  • Conduct personal or telephone interviews with applicants to obtain personal and financial data to determine lending and/or investment needs.
  • Analyze applicant financial status, credit, and property evaluation to determine feasibility of granting loan. Approve or decline loan within approved lending limits or refer to the next higher approving position level with recommendations.
  • Compile loan package and negotiates loan structure with applicant, including rates, terms repayment options, and other credit terms.
  • Prepare documentation for loan renewals, loan payment extensions and substitution of loan securities.
  • Analyze current local market and potential trends to plan and develop relationship building activities.
  • Analyze potential opportunities involved in each situation to further assist the member. Cross sells borrowers on the benefits of utilizing other credit union services.
  • Provide individual financial counseling and information to members on loan services and deposit products available through the credit union. Make referrals for those requiring financial planning advice.
  • Monitor account overdraft activity to ensure accounts operate within limits and qualify from a risk standpoint. Ensure appropriate action is taken to minimize losses to the credit union.
  • Initiate collection action; contact delinquent borrowers in person, by telephone, or by mail, to encourage prompt repayment of delinquent accounts. Work with delinquent borrowers to recover principle, interest, and security.
  • Ensure adherence to Credit Union policies and procedures as well as legislative requirements.
  • Complete reports and other duties as assigned.

You have…

  • A certificate or diploma in Business Administration plus have three to five years of experience in credit and in a financial institution; or an equivalent combination of training and experience in credit.
  • Strong communication, lending and relationship building skills with the proven ability to exercise sound judgment, and discretion.
  • Experience working with various software and proven technical ability.
  • Knowledge of financial products, services and regulatory requirements.

We offer…

  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Tuition reimbursement, training and personal development.
  • Generous benefit package including Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
  • Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages.
  • Competitive compensation.

Please note, this position is Bargaining Unit position and the successful candidate would become a member of United Steelworker, Local 1064-09.

How to apply…

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.

Applications will be accepted until July 13, 2020.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

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Part-Time Financial Services Representative

June 29th, 2020 by

East Coast Credit Union is seeking a Part-Time Financial Services Representative to join our team in HRM! This position is located in our Dartmouth Branch and is well suited for an individual with exceptional customer service experience seeking an opportunity in a progressive and innovative organization.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With 18 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Assistant Manager, you will be responsible for providing counter and telephone service to current and prospective members; processing financial transactions including daily balancing of cash and transactions; assisting members with their financial needs and promoting credit union products and services. As this is a part time position, the incumbent is required to be available when required and be flexible to work any day of the week from Monday to Friday.  Hours will vary based on the operational needs of the branch.

You would…

  • Provide exceptional customer service to current and prospective members.
  • Pro-actively identify members’ financial needs; suggest appropriate product or service and refer members to other departments.
  • Process various financial transactions and balance daily work in an efficient and accurate manner.
  • Understand all products and services offered by East Coast Credit Union. These include but not limited to facts and features; benefits and advantages; rules and regulations and price structure.
  • Assist in the promotion of new products and services to Credit Union members.
  • Respond to member inquiries and resolve any concerns or discrepancies.
  • Follow the Credit Union’s security and risk management procedures.
  • Demonstrate a team approach and provide support to the Front-Line team.
  • Complete other duties as assigned.

You have…

  • Completed a certificate or diploma in Business plus have a minimum of one-year of sales and service experience, preferably in the financial industry; or equivalent combination of education and experience.
  • Superior customer service and business development skills.
  • Proven ability to achieve and exceed business/sales objectives.
  • An outgoing and self-motivated nature with strong work ethics.
  • Demonstrated critical thinking and problem-solving skills.
  • Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing).
  • Superior communication and time management skills.

We offer…

  • Flexible work arrangements including Flex Time, Tele-Work and compressed work week.
  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Tuition reimbursement, training and personal development.
  • Competitive compensation and benefits with performance-based incentives.
  • Generous benefit package including Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
  • Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
  • Very competitive compensation: the hourly rate range starts at $19.65.

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.  

Applications will be accepted until July 13, 2020.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

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Accounting and Compliance Manager

June 19th, 2020 by

Cape Breton Credit Union is a community based, full-service co-operative financial institution with branches in Sydney and Glace Bay NS with assets of more than $110 million and serving approximately 5200 members across Cape Breton.  Focused on providing quality products and services to members and giving back to the community within which we operate, Cape Breton Credit Union is looking for an Accounting and Compliance Manager who will be responsible for the development, implementation and maintenance of the credit union’s accounting system, and for leading the delivery of accounting and financial reporting as well as for performing a variety of functions related to compliance and risk management.

Key Responsibilities:

  • Managing the credit union’s accounting and financial reporting process as well as coordinating, implementing and maintaining the credit union’s accounting information systems
  • Generating and analyzing financial statements
  • Completing analysis and projections of cash flow, investment strategies as well as conducting cost analysis ratios and trend analysis in order to provide recommendations
  • Developing, implementing, and overseeing compliance and risk management programs and ensuring compliance with credit union regulatory requirements and standards of sound business practices.

Qualifications and Experience:

The ideal candidate for this position would hold a CPA designation and have several years of post-graduate experience. They would also possess superior financial management, analytical and problem-solving skills with strong attention to details. They must also have excellent verbal and written communication skills and possess a strong business acumen.

This full-time position offers an excellent benefits package and compensation commensurate with experience and qualifications.

Please submit your cover letter and resume to:

Cape Breton Credit Union
340 Prince St
Sydney NS B1P 5K9
Attention: Carmella Dalton
Email:
cdalton@cbcu.ca.  (MS Word format)

Applications close on July 3, 2020

We wish to thank all applicants, however only those selected for an interview will be contacted.

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Product & Marketing Analytics Specialist

June 16th, 2020 by

WHO WE ARE:
We are passionate people committed to top notch customer service and partnering with our credit unions across the Atlantic provinces to enable the Atlantic credit union system and the communities they serve to thrive.

We strive to empower and support the growth of our employees in our team environment and we want YOU to join our team!

Atlantic Central is currently accepting applications for a one-year term position of Product & Marketing Analytics Specialist.

WHAT WE DO:
Atlantic Central is the trade association for credit unions in Atlantic Canada, with offices in Halifax, Riverview, and Charlottetown. We provide a range of services, leadership and advocacy at the provincial, regional and national levels. Collectively, the 45 credit unions we support are entrusted to manage $6 billion in mortgages, loans and deposits on behalf of more than 300,000 Atlantic Canadians.

The company’s operations also integrate those of our subsidiary, League Savings and Mortgage Company, a federally regulated provider of wholesale banking services to credit unions, with assets under administration in excess of $2 billion.  League Savings, a trusted credit union partner for over 50 years, is evolving its business model and is expanding into new markets and expected to experience significant growth over the next several years.

THE POSITION:
In the role of Product & Marketing Analytics Specialist, you’ll report to the Manager, Brand Marketing and be responsible for providing strategic input into the region’s product and marketing analytics activities, overseeing aspects of and assisting with the Regional Measurement Program. You will lead the strategy, development, coordination and execution of direct marketing and segmentation as it pertains to the regional program.

WHAT YOU WILL DO:

  • Lead analytics, measurement and reporting for the Regional Measurement Program (RMP) including: leading the setting of targets and objectives; collecting and analyzing data sources and reporting on campaign and program success; leading the development of the System Health Check; seeking new ways to grow and evolve measurement and analytics; identifying new opportunities for greater marketing analytics and measurement with prospective partners and creating business case rationale for the new partnerships; conducting data analysis and monitoring trends in the market place, identifying opportunities to incorporate relevant information and best practices into marketing activities, and presenting findings to relevant audiences.
  • Participate as a project member on digital initiatives including: researching and understanding the analytics of new programs and analytical capabilities of identified platforms to help bridge the gap between technical and operational thinking.
  • Complete ad-hoc requests as required including: member data changes related to accounts, products, etc.; supporting the development of measurement and target setting tools for projects (e.g. user guides, Excel and Access tools); conducting research; and preparing reports incorporating banking system data.
  • Analyze usage and provide recommendations on product and campaign outputs (e.g. marketing campaign supports and collaterals, product release supports and collaterals).
  • Research and develop a market assessment and product evaluation methodology and toolset to be used for various product development initiatives and potential projects. Determine what products are priority, revenue and value setting, adoption and goal setting metrics and monitoring.
  • Complete regional marketing program analysis and provide recommendations on the various metrics within the program.
  • Support the Director and Manager as required, including: participation in strategic initiatives and conversations; acting as team led, conducting team meetings; assigning responsibilities and providing guidance and leadership; leading agency conversations and projects.
  • Provide input into the development of the project plans and budgets. Track and report on performance results for the various project initiatives.
  • Complete other projects and duties as assigned.

LOCATION:
This position may be available for telecommuting/working remotely.

TRAVEL:
This position may require occasional travel.

WHAT WE WOULD LIKE YOU TO HAVE:
The ideal candidate for this position will have successfully completed a Degree in Marketing, plus have 5-7 years relevant experience. Experience working in the financial industry with a solid understanding of financial products and services would be considered an asset.

THE COMPETENCIES AND PERSONAL ATTRIBUTES WE ARE LOOKING FOR:

  • Excellent oral and written communication skills (including technical writing skills)
  • Strong interpersonal skills
  • Exceptional numeracy and analytical skills
  • Demonstrated intermediate to advanced level of proficiency in the use of Microsoft Office Suite applications (Word, Excel, PowerPoint, Access and Power BI, SQL)
  • Demonstrated advanced level of proficiency in Google Analytics
  • Demonstrated proficiency in creating and editing written materials
  • Proven ability to analyze and interpret intellectual information and to develop accurate and descriptive abstracts and summaries
  • Demonstrated time management skills with the ability to manage multiple tasks
  • Proven ability to handle multiple priorities and work collaboratively within a busy team environment
  • Proven decision-making ability based on understanding of the big picture
  • Proven organization skills to maintain data, compile information, and prepare reports
  • Demonstrated proficiency in managing multiple tasks
  • Demonstrated attention to detail ability
  • Proven ability to work independently

The successful candidate will also demonstrate strong ability in the following behavioural competencies:

  • Adaptability to Change
  • Customer Service Orientation
  • Listening, Understanding and Responding
  • Results Orientation
  • Teamwork and Cooperation
  • Strategic Orientation

COMPENSATION:
This is a one-year term position and is rated a Salary Level CU-6 ($57,444 – $67,581).  Atlantic Central offers a competitive contract benefits package as well as the opportunity to participate in the Performance Sharing Incentive Plan.

Applications will close on June 30, 2020.

Interested candidates should forward their résumé, including salary expectations, in confidence, to humanresources@aclsm.caWhen sending applications by e-mail, please send in MS Word format.

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Full-Time Customer Service Representative – Advance Savings Credit Union – Rexton, New Brunswick

June 15th, 2020 by

The job:

At Advance Savings, the Customer Service Representative is responsible for delivering advice and solutions for our members through our virtual channels, like over the telephone, by email and through live-chat.

What you’ll be doing:

  • Process member transactions, like bill payments, account transfers, loan payments and balance inquiries;
  • Provide products and service support based on our member’s needs and goals;
  • Effectively manage digital and online inquiries, including incoming calls;
  • Perform outbound calls and support any sales and service initiatives;
  • Recommend and process product and services like deposit accounts, term deposits, card services, digital services, credit cards and pre-approved lending products;
  • Assist our community branches and business centre in booking in-person, telephone and video-chat appointments; and,
  • Capture member feedback and help champion our Member Welcome Program.

Who are we looking for:

We’re looking for a new team member who puts local first.  We’d also be looking for a person who:

  • Has completed a certificate or diploma in a related field or has an equivalent combination of sales and service experience;
  • Has great customer service and business development skills;
  • Is outgoing and self-motivated;
  • Has great communication and time management skills; and,
  • Is preferably bilingual or multilingual (though not a requirement to apply).

Why join the Advance Savings team:

Advance Savings is a community banking institution with four community branches and a business centre, all located in southeastern New Brunswick. We take pride in being a locally owned and operated Credit Union.

We don’t mean to pat ourselves on the back but we offer:

  • Flexible work arrangements;
  • A member first culture and the opportunity to join a local team;
  • Training and personal development opportunities;
  • Competitive compensation and benefits;
  • Team member perks including reduced rates on employee loans/mortgages and paid volunteer time.

Feel inspired? Apply today at Advance Savings!

Please email your CV or any questions to jmury@advancesavings.ca before Friday, June 26, 2020 at 3 PM.

All offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check. We wish to thank all applicants in advance; only candidates selected for an interview will be contacted.

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Member Experience Representative (Teller)

June 15th, 2020 by

Valley Credit Union is a full-service financial institution with 7 branch locations, 65 employees, and over $188 Million in assets.  Located in the beautiful Annapolis Valley, Valley Credit Union has an immediate need for Casual Member Experience Representatives, for both the Eastern and Western regions.

  • Do you enjoy interacting with people?
  • Would you like to make an impact with meaningful work?
  • Do you see people first, not a number?
  • Can you pride yourself in accuracy and attention to detail?
  • Are you interested in future advancement and progression opportunities?
  • Are you looking for a supportive team environment?
  • Will you go the extra mile?

If this describes you, keep reading…

We are looking for Casual Member Experience Representatives with possible potential to move into a part time and/or full-time position. Duties may include, but are not limited to:

  • Greeting and assisting members
  • Identifying appropriate products and services to best suit each member’s needs
  • Processing transactions and bill payments
  • Having meaningful conversations
  • Providing the best possible member experience via phone, online, or in person
  • Balancing cash
  • Reaching out to our members we don’t see on a regular basis
  • Providing support

Qualifications include:

  • Completion of high school or GED and up to one year of related experience
  • Exceptional communication skills
  • Excellent interpersonal skills
  • Customer service oriented
  • Demonstrated accuracy and attention to detail
  • Experience working in the financial industry will be considered an asset
  • Ability to travel throughout all 7 branches, providing coverage as needed
  • Diploma in Business Administration/Financial Services considered an asset

If you are interested in joining a team that believes in going the extra mile, please submit your cover letter and resume outlining your qualifications to Nicole Trentelman @ntrentelman@valleycreditunion.com and please quote job number VCU-MER-001.

Although we appreciate all applications, only those selected for an interview will be contacted. Closing Date: June 26, 2020.

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Financial Service Officer (FSO)

June 9th, 2020 by

Bayview Credit Union is the largest Credit Union in New Brunswick with 8 branches in Saint John, Kennebecasis Valley, Hampton, Sussex and St. George

For more information on our services please visit our website at www.bayviewnb.com

We are recruiting a full time FINANCIAL SERVICE OFFICER (FSO) in the Saint John area. The main purpose of this position is to manage and develop a portfolio, providing lending and investment services to current and potential members. Recognize member needs and promote and cross sell credit union lending and deposit services to members.

Some of the qualifications, which are desired for this position, include, but are not limited to:

  • Strong experience in consumer lending and investments in a financial institution along with strong administration skills is preferred.
  • Post secondary education in a related discipline such as commerce, accounting, finance or an investment designation is preferred
  • Proficient in computer applications relevant to the position (MS Office products).
  • A strong advocate for continuing education and self improvement
  • Proven needs-based relationship selling experience
  • Experience within a branch environment demonstrating compliance with sound business credit judgment and practices with emphasis on following established internal policies, limits, guidelines and procedures
  • Strong negotiation and interpersonal skills as well as tact and diplomacy
  • Team player with a solid work ethic and superior communication skills

To apply please send your resume in MS Word format to careers@bayviewnb.com

The ability to be bonded is a condition of employment with Bayview Credit Union. This consists of the completion of a bonding application process which includes a criminal record and credit check.

Although we appreciate all applications, only those being short-listed for an interview will be contacted.

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Full-time IT Officer on a 6-month contract

June 4th, 2020 by

East Coast Credit Union is seeking a Full-time IT Officer to join our team on a 6-month contract! With 18 locations from Halifax to Cape Breton and a virtual presence, we offer flexibility in workplace locations within beautiful Nova Scotia. This position is well suited for an individual with a strong technical background with the ability to troubleshoot incoming problems.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. We offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Senior Manager of IT, the IT Officer is responsible for all aspects of help desk support and technical assistance including but not limited to addressing a wide variety of user issues, software problems, hardware failures, and network issues. You would be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment the Credit Union may use and support any IT-related projects.

You would…

  • Troubleshoot any issues related to software, hardware and network. Provide support and assistance to users within established timeframes.
  • Monitor the daily operation and integration of all aspects of the Credit Union’s desktop systems to ensure timely support services and minimum down-time. Assist in the maintenance activities in accordance with prescribed protocols to ensure the most effective utilization and performance of the computer systems.
  • Provide support to end users in the selection, procurement, testing, licenses, usage and maintenance of software programs and hardware.
  • Provide input into the development of the annual technology plan, operations, hardware and software purchases.
  • Identify and recommend improvements on procedures, policies, processes and systems. Contribute to any department training and documentation of processes, while identifying improvement opportunities in streamlining workflows.
  • Maintain inventory of equipment, hardware, software, license agreements and maintenance contracts.
  • Travels, as required, to perform on-site repair, upgrade or replacements of technology equipment and software.
  • Escalate any complex or server-related issues to System Administrator.
  • Install and update desktops, laptops, peripherals, networks, and related software.
  • Complete other duties and projects as assigned.

You have…

  • Completed a Diploma or Certificate in IT, Computer Science or related field.
  • One to three years of experience and/or training in a similar role, preferably in the financial industry and overall, 5 years of experience in the IT field or equivalent combination of training and experience in the IT field.
  • Working knowledge and/or understanding of the following key technology areas:
    • Windows desktop operating systems
    • Cloud based collaboration products (i.e. MS Office 365)
    • Telephone Systems
    • Network fundamentals (i.e. Firewalls, Switches, TCP/IP, DNS, DHCP, VPN, WINS, etc.)

We offer…

  • Flexible work arrangements with the possibility of working remotely.
  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Competitive compensation with performance-based incentives.

How to apply…

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.

Applications will be accepted until Thursday, June 18, 2020.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted

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Member Advice Centre (MAC) Specialists

June 3rd, 2020 by

East Coast Credit Union is seeking full time and part time Member Advice Centre (MAC) Specialists to join our team! Successful candidates can enjoy the benefits of working from home, or the option to work in our Dartmouth, Antigonish or Port Hawkesbury locations. The role is well suited for an individual with exceptional customer service experience and technical and analytical skills seeking an opportunity in a progressive and innovative organization.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. We offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Supervisor, Member Advice Centre, you will be responsible for responding to inquiries and delivering advice and solutions to existing and potential members via all virtual channels including but not limited to telephone, email, live chat, SMS, website, and any future technologies adopted by the Member Advice Centre.

You would…

  • Identify member needs, provide products and services based on their individual financial needs and goals and refer member to the appropriate department.
  • Receive incoming calls and effectively manage digital and online inquiries; perform outbound calls and support any sales and service initiatives as per established goals.
  • Recommend and process product and service solutions including but not limited to deposit accounts, term deposits, registered products, card services, digital services, Collabria Credit Cards, Matrix-approved overdrafts and pre-approved lending products within specified guidelines.
  • Identify trends in service recovery incidents and proactively recommend solutions to avoid reoccurrences.
  • Assist the branch network in booking in-person and telephone appointments. Ensure accurate member information and requests are recorded in the appointment scheduling software.
  • Champion the understanding and provide support, demonstrations and advice to members using all virtual and self-serve channels.
  • Capture member feedback on virtual and digital services and escalate feedback to the appropriate department. Provide recommendations on enhancements to online services.
  • Exhibit a team approach, provide project support and complete other duties as assigned.

You have…

  • Completed a certificate or diploma in Business or Marketing plus have a minimum of one year sales and service experience, preferably in the financial industry and/or contact centre environment; or equivalent combination of education and experience.
  • Superior customer service and business development skills.
  • Proven ability to achieve and exceed business/sales objectives.
  • An outgoing and self-motivated nature with strong work ethics.
  • Demonstrated critical thinking, analytical and problem-solving skills.
  • Superior communication and time management skills.
  • Technical ability and high-speed internet required to work from home.

We offer…

  • Flexible work arrangements including Flex Time, Tele-Work and compressed work week.
  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Tuition reimbursement, training and personal development.
  • Competitive compensation and benefits with performance-based incentives.
  • Generous benefit package including Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
  • Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

The Member Advice Centre is expecting to see significant growth and expansion in the coming years. Flexibility around evening and/or weekend work may be required in the future. Currently, the requirement is to be flexible to work Thursday and Friday evenings.

How to apply…

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to careers@creditu.ca.

Applications will be accepted until Wednesday, June 17, 2020

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

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