Assistant Manager (Full-Time) – Elmsdale Branch

East Coast Credit Union is currently accepting applications for a full-time Assistant Manager in the Elmsdale Branch. You will support this position by being responsible for the efficient, effective operation of the branch’s established policies and procedures so as to contribute to the achievement of the credit union’s goals and objectives.  As required, this position will be responsible for the members’ needs in both lending and deposit products.  You will promote, up sell and cross sell the full range of products and services with emphasis on consumer loans, mortgages, lines of credit, card products, registered and non-registered investments. You will provide support and assistance to the Financial Services Representatives (FSRs)/Tellers in the branch on all operational and service issues, and will ensure the branch portrays a professional image.

East Coast Credit Union Ltd. is a full service financial institution which has operated as a viable financial choice for its members since 1936.  We have assets of approximately $380,000,000, a membership of over 27,000 and 17 Branches in Nova Scotia.  As a credit union, we are committed to community support and involvement.

The Position:

The Assistant Manager will be responsible to:

  • Oversee provision of a full range of services (including phone and mail) to members and prospective members
  • Ensure all members receive exceptional service
  • Assume responsibility for ensuring and performing efficient, effective, and professional branch operations
  • Make certain that all FSR functions are efficiently, accurately, and effectively performed and are in accordance with established polices and standards; investigate out-of-balance conditions and institute corrective procedures
  • Ensure that all security procedures are followed
  • Co-ordinate FSR operations by assisting in assigning work and distributing workflow
  • Answer branch staff questions, solve problems, and assist with complex transactions and sensitive member relations problems
  • Ensure branch adherence to East Coast Credit Union policies and procedures
  • Make judgments for FSRs pertaining to cashing and/or accepting cheques or drafts
  • Ensures active cross selling of products and services
  • Effectively oversees front line personnel, ensuring optimal performance
  • Provide leadership and develops personnel through effective objective setting, coaching and skill building, and communication
  • Backup in Branch Manager’s absence (vacation, meetings, etc.)
  • Knowledge of lending products and investment products
  • Maintain cash control to include cash orders, shipment verifications and adherence to limits
  • Other duties as assigned

The Person:

The successful candidate will have:

  • Minimum of 3 years experience as a Financial Services Representative in a credit union or other financial institution would be considered an asset
  • A college or University Diploma/Degree is preferred

Key Skills and Competencies:

  • Excellent knowledge of all financial products and services
  • Strong administrative skills
  • Demonstrated accuracy and attention to detail
  • Proficiency in Microsoft Office Suites
  • Excellent interpersonal skills to lead and coach
  • Excellent verbal and written skills
  • Proven sales skills
  • Exceptional customer service skills
  • Self starter, able to work and achieve goals with minimal supervision
  • Works well in a team environment
  • A positive attitude when working under pressure
  • Change Leadership; Adaptability to Change; Listening, Understanding and Responding; Customer Service Orientation; Team Leadership; Developing Others; Strategic Orientation
  • Problem Solving and Judgment
  • Planning, Organizing and Co-ordinating
  • Demonstrates community involvement


This is a full-time position, and salary will be commensurate with experience.  East Coast Credit Union offers a competitive benefits package.

Applications close on Friday, October 24, 2014.

Interested candidates should forward their résumé and cover letter in confidence to:

Amy Johnson, Human Resources Officer
East Coast Credit Union
155 Ochterloney Street
Dartmouth, NS B2Y 1C9
E-mail:   (When sending résumés by e-mail, please submit in MS Word format)
Fax: 902-469-6546

Please note that preference will be given to candidates who most closely meet the knowledge, skills and competencies outlined above. We wish to thank applicants in advance, and advise that only candidates selected for an interview will be contacted.