Atlantic Credit Union Blog

Eagle River Credit Union with branches in 6 locations across Newfoundland and Labrador is actively seeking a dynamic individual to join our team as a Director of Sales and Operations who will be directly accountable for the daily operations of the branches and meeting established sales goals.  Reporting to the CEO, the successful incumbent will lead a team with over 20 employees and have seven direct reports including Branch Managers, Branch Supervisors, Marketing Specialist, and a Retail Services Administrator; and, work with his/her staff to ensure that each customer-owner has an exceptional experience, and that the staff effectively evaluates and services the customers’ total financial needs.  This position requires strong leadership ability in the areas of customer relationship development, retail sales, and employee development and retention.

On a daily basis, this person will be required to solve complex problems while balancing priorities to achieve best outcomes for both the branches and our customers.  This high energy and results focused Director of Sales and Operations will be an expert in supporting all aspects of Branch performance.   Additionally, the incumbent will work as a change agent; engaging various departments while working through process changes and issues resolution in a collaborative manner, and working to create a high-performance culture that specifically and intentionally differentiates us from the competition.

We offer competitive pay along with an excellent benefits package including medical, dental, life insurance, retirement plan, and variable compensation based on both branch and individual goal achievement.

Critical Skills, Experience and Competencies

• A thorough knowledge of Credit Union Operations with a minimum of 8 -10 years of proven management experience.
• Strategic vision and analytical skills enhanced by intuitive consumer insights.
• Strong business, financial, and entrepreneurial acumen.
• A team player, believing in the values of inclusion and collaboration.
• Strong leadership and motivational skills, responsive and flexible.
• Extremely resourceful, highly creative and high energy, able to brainstorm and implement new ideas.
• Demonstrated analytical, problem solving and decision-making abilities.
• Ability to persuade and positively influence at all levels of the organization.
• Ability to manage multiple priorities, delegate authority, and hold self and staff accountable for performance.
• Excellent written and verbal communication skills.
• Strong employee coaching abilities.
• Self-motivated, results-oriented, and well-organized.
• Ability to work under time constraints.
• Ability to function professionally at many different levels (retail customers, commercial customers, senior management, peers, and staff).
• Strong interpersonal skills necessary for business partner relationships – both within and outside the Credit Union.
• A candidate who is familiar with rural Newfoundland and Labrador community and marketplace would be beneficial.
• Ability to travel to either/all of the 6 branch locations as required.
• Telecommuting is an option.

Please forward resumes to HumanResources@eaglerivercreditu.ca

Closing date of February 10, 2012