Financial Services Representative, Full-time 1yr-contract, East Coast Credit Union (Margaree)

East Coast Credit Union is a dynamic, full service, financial co-operative using a focused approach to partner with individual and business members to achieve financial success. East Coast Credit Union has $650 million in assets and serves more than 41,000 members from 20 branch locations from Cape Breton to Halifax. Providing convenient banking options means their members can do their banking any way, anywhere and anytime they choose! East Coast Credit Union is locally owned and operated. Deeply committed to the communities we live and work in, East Coast Credit Union provides not only financial support to local organizations and events but also countless staff volunteer hours every year. They believe in the value of People Helping People and encourage banking local and buying local.

East Coast Credit Union is currently accepting applications for a in the Margaree Branch. The incumbent will report directly to the Branch Manager. The position requires the incumbent to be flexible to work as required. You will support this position by providing high quality financial services to the members.

This position provides a full range of services to our members including responding to member inquiries, analyzing needs and assisting members to utilize the product or service which best meets those needs; cross sells credit union products; processes member transactions; processes member requests for account updates and closures; assists with routine correspondence; makes judgement decisions regarding the delivery of financial services to members.

As the Financial Services Representative, your main focus will be to:

  • Solicit potential new members in person or by phone
  • Proactively assess members’ needs to identify and provide financial solutions
  • Understand your members’ needs, provide information and solutions to meet sales and member service targets
  • Process and balance daily work in an efficient and accurate manner
  • Complete various assigned administrative tasks
  • Be knowledgeable in all products and services of the credit union

The successful candidate will have a minimum of high school education, and completed or are enrolled in a post-secondary program or have up to one year’s related experience and/or training: or equivalent combination of education and experience. The successful candidate will also have:

  • Excellent interpersonal skills
  • Excellent communication skills
  • Demonstrated accuracy and attention to detail
  • Experience with Microsoft Office
  • Experience working with cash, previous sales, service or customer service experience preferably in the financial industry
  • The successful candidate must exhibit ECCU values of Teamwork and Co-operation, Adaptability to Change, Customer Service Orientation and Results Orientation, Listening, Understanding and Responding, Results Orientation and Strategic Orientation

This is a full time 1yr-year contract position and salary will commensurate with experience. East Coast Credit Union offers an outstanding culture and work environment together with a competitive benefits and compensation package.

Applications will be accepted until Thursday, November 17, 2016.

Interested candidates should forward their resume and cover letter in confidence to:

Amy Johnson, Human Resources Officer
155 Ochterloney Street
Dartmouth, NS B2Y 1C9

When sending resumes by e-mail, please submit in MS Word or PDF format.

Please note that preference will be given to candidates who most closely meet the knowledge, skills and competencies outlined above. We want to thank applicants in advance and only candidates selected for an interview will be contacted.