IT Support Technician – Valley Credit Union

Valley Credit Union has an opportunity for a Full Time IT Support Technician, to join their growing team. The successful candidate will be responsible for day to day operational activities of help-desk support, network administration and systems at Valley Credit Union.

Based from Head Office, located in Cambridge NS, the candidate is working as a member of our Information Technology team to provide a full range of IT services to support our operations the Annapolis Valley, from Hantsport to Bridgetown.

Salary: $35,000-$40,000.

Key Responsibilities (the position):

  • Troubleshooting issues across several technology areas including: Windows X7/10, Linux, and Mac OS environment, Microsoft Office365, FTP access, networks, hardware and desktop application issues.
  • Experience with a range of technologies: Windows 7/8/10; Microsoft Office365; VOIP; and desktop/laptop imaging
  • Excellent analytical, mathematical and creative problem-solving skills with exceptional organization skills
  • Making routine decisions and recommendations using established guidelines, procedures, or polices. Resolving issues of a routine nature working under general supervision. Responding to and resolving incidents and service requests for workstation services. Providing front-line IT Help Desk support including: Desktop/Laptop, Phone/Voice System, Wireless devices, Printers
  • Provide support and maintenance of end user device hardware and software environments, including diagnosis, repair, and upgrade activities
  • Must have a valid driver license, own a vehicle as you may visit branches throughout the Valley. Although you would work from 8:30 to 4:30 Monday to Friday, the occasional evening or weekend hours may be required.
  • Completing employee workstation setup and moves, including on-site or off-site as required, machine images and upgrading machines as required.
  • Monitoring our ticketing system to ensure problems and issues are being addressed in a timely manner.

Qualifications (the person):

  • 3-5 years experience in an IT Support (Help Desk/Service Desk) operational role
  • Degree or College Diploma from a recognized post-secondary institution
  • Experience with a range of technologies: Windows 7/8/10; Microsoft Office365; VOIP; and desktop/laptop imaging
  • Excellent problem-solving skills, with a real passion for technology and a desire to help people
  • Flexibility and adaptability to be responsive to support requests while balancing daily tasks and responsibilities
  • Excellent analytical, mathematical and creative problem-solving skills with exceptional organization skills
  • Above average communication and listening skills
  • Must have a valid driver license, own a vehicle as you may visit branches throughout the Valley. Although you would work from 8:30 to 4:30 Monday to Friday, the occasional evening or weekend hours may be required.

Does this sound like you?  If so, please submit your resume, in confidence to; Nicole Trentelman Manager Human Resources at: ntrentelman@valleycreditunion.com by October 15 2019.