IT Support Technician – Valley Credit Union

Valley Credit Union is a full-service financial institution with 7 branch locations, 70 employees, and over $188M in assets. Located in the beautiful Annapolis Valley, Valley Credit Union is seeking an experienced IT Support Technician to join our team.

The successful candidate will be responsible for day to day operational activities of help-desk support, network administration and systems at Valley Credit Union.

This full-time role is based from Head Office, located in Cambridge NS. The candidate will work as a member of our Information Technology team to provide a full range of IT services to support our operations the Annapolis Valley, from Hantsport to Bridgetown.

Salary: $35,000-$43,000.
Key Responsibilities (the position):

  • Troubleshooting issues across several technology areas including: Windows X7/10, Linux, and Mac OS environment, Microsoft Office365, FTP access, networks, hardware and desktop application issues.
  • Experience with a range of technologies: Windows 7/8/10; Microsoft Office365; VOIP; and desktop/laptop imaging
  • Excellent analytical, mathematical and creative problem-solving skills with exceptional organization skills
  • Making routine decisions and recommendations using established guidelines, procedures, or polices. Resolving issues of a routine nature working under general supervision. Responding to and resolving incidents and service requests for workstation services. Providing front-line IT Help Desk support including: Desktop/Laptop, Phone/Voice System, Wireless devices, Printers
  • Provide support and maintenance of end user device hardware and software environments, including diagnosis, repair, and upgrade activities
  • Must have a valid driver license, own a vehicle as you may visit branches throughout the Valley. Although you would work from 8:30 to 4:30 Monday to Friday, the occasional evening or weekend hours may be required.
  • Completing employee workstation setup and moves, including on-site or off-site as required, machine images and upgrading machines as required.
  • Monitoring our ticketing system to ensure problems and issues are being addressed in a timely manner.

 

Qualifications (the person):

  • 3-5 years experience in an IT Support (Help Desk/Service Desk) operational role
  • Degree or College Diploma from a recognized post-secondary institution
  • Experience with a range of technologies: Windows 7/8/10; Microsoft Office365; VOIP; and desktop/laptop imaging
  • Excellent problem-solving skills, with a real passion for technology and a desire to help people
  • Flexibility and adaptability to be responsive to support requests while balancing daily tasks and responsibilities
  • Excellent analytical, mathematical and creative problem-solving skills with exceptional organization skills
  • Above average communication and listening skills
  • Must have a valid driver license, own a vehicle as you may visit branches throughout the Valley. Although you would work from 8:30 to 4:30 Monday to Friday, the occasional evening or weekend hours may be required.

 

If you are interested in joining a Team that believes in going the extra mile, please submit your cover letter and resume outlining your qualifications to Nicole Trentelman, Manager, Human Resources  at ntrentelman@valleycreditunion.com quoting job number VCU-IT-N2019

Although we appreciate all applications, only those selected for an interview will be contacted.

Closing Date: December 16th 2019