Manager, Sales and Member Experience, CUA, Halifax, NS

CUA is a full-service banking institution that offers flexible products, personalized service and quick decisions that are made in the local marketplace. CUA serves more than 20,000 individuals and businesses in the HRM / Halifax market. Our success is the result of the CUA Team, a collection of problem-solvers and opportunity-seekers who are genuinely interested in doing what is best for our members. CUA invites qualified, enthusiastic individuals to apply for the following career opportunity:

Manager, Sales and Member Experience

Reporting to the Vice President of Member Services, the Manager of Sales and Member Experience leads the overall development and execution of CUA’s Sales Strategy, which includes annual plans for campaigns, programs and product development. In this role, the manager is responsible for the development of the organization’s sales and service capability to support the achievement of customer and organizational goals. In addition, the Manager leads the Customer Contact Centre operations as well as CUA’s Member Resolution Process.

Attributes:

As the successful candidate, you are an experienced manager in the banking sector, with a proven track record in sales and service management. You possess expert knowledge of financial products and services and have the ability to multi-task across a number of areas of responsibility, leveraging strong prioritization skills. You thrive in a coaching and leadership role, effectively executing a performance management program which is supported by solid interpersonal and communications skills. You excel at proactively identifying opportunities to meet customer needs and service expectations, delivering an exceptional experience to CUA’s customers.

Education/Experience:

  • Possess an undergraduate degree with an emphasis on Business or Commerce.
  • Six to nine years of progressive branch/banking experience, with three to five years in a sales / sales management role preferably in a financial institution.
  • Experience with banking systems and electronic banking platforms, along with MS Office Suite.

This is a full-time position offering competitive benefits and compensation commensurate with experience and qualifications.

Closing date for this opportunity is April 23, 2018.

Method of Applying:

Please apply by submitting a resume to careers@cua.com as well as providing your salary expectations. While we appreciate all submissions, only those considered for an interview will be contacted. Thank you for your interest in joining the CUA Team!