Member Experience Officer – Valley Credit Union

Valley Credit Union is a full service financial institution with 7 branch locations, 70 employees, and over $150M in assets.  Located in the beautiful Annapolis Valley, Valley Credit Union has an immediate need for a Member Experience Officer to join our Team.

  • Do you enjoy interacting with people?
  • Would you like to make an impact with meaningful work?
  • Do you see people first, not a number?
  • Can you pride yourself in accuracy and attention to detail?
  • Are you interested in future advancement and progression opportunities?
  • Are you looking for a supportive team environment?
  • Will you go the extra mile?

If this describes you, keep reading…

We are looking for a full time Member Experience Officer to be trained and positioned in our Cambridge Branch. Your duties may include, but are not limited to:

  • Having meaningful conversations with members to understand their needs and present solutions
  • Providing financial counselling to assist our members achieve their financial goals
  • Assist our members with their borrowing, day to day banking, and investment needs
  • Compiling and completing documents for member accounts
  • Providing support to the day to day operations of our branches
  • Participating in community events


Qualifications include:

  • Successfully completed a certificate or diploma in Business Administration
  • You will have three to five years experience in credit and collections in a financial institution; or an equivalent combination of behaviours, training and experience and a desire to learn
  • Exceptional communication skills
  • Work planning and management skills
  • Proven sales experience with a customer service mindset
  • Demonstrated accuracy and attention to detail

If you are interested in joining a Team that believes in going the extra mile, please submit your cover letter and resume outlining your qualifications to Nicole Trentelman, Manager, Human Resources  at quoting job number VCU-021-2019

Although we appreciate all applications, only those selected for an interview will be contacted.

Closing Date: September 27th 2019