Member Relationship Officer – Community Credit Union of Cumberland Colchester
Community Credit Union of Cumberland Colchester Ltd. is seeking a Casual Member Relationship Officer to join our team! This position is located in our Truro Branch and is well suited for an individual with exceptional customer service experience seeking an opportunity in a progressive and innovative organization.
Community Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With two locations in Cumberland and Colchester Region and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional Member experience.
Reporting to the Director, Member Services, you will be responsible for providing counter and telephone service to current and prospective Members; processing financial transactions including daily balancing of cash and transactions; assisting Members with their financial needs and promoting Credit Union products and services. As this is a casual position, the incumbent is required to be on call when required and be flexible to work any day of the week from Monday to Friday. Hours will vary based on the operational needs of the branch.
- Provide exceptional customer service to current and prospective members.
- Pro-actively identify Members’ financial needs; suggest appropriate product or service and refer Members to other departments.
- Process various financial transactions and balance daily work in an efficient and accurate manner.
- Understand all products and services offered by Community Credit Union. These include but not limited to facts and features; benefits and advantages; rules and regulations and price structure.
- Assist in the promotion of new products and services to Credit Union Members.
- Respond to Member inquiries and resolve any concerns or discrepancies.
- Follow the Credit Union’s security and risk management procedures.
- Demonstrate a team approach and provide support to the Front-Line team.
- Complete other duties as assigned.
- Completed a certificate or diploma in Business plus have a minimum of one-year sales and service experience, preferably in the financial industry; or equivalent combination of education and experience.
- Superior customer service and business development skills.
- Proven ability to achieve and exceed business / sales objectives.
- An outgoing and self-motivated nature with strong work ethics.
- Demonstrated critical thinking and problem-solving skills.
- Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing).
- Superior communication and time management skills.
How to apply…
If this sounds like an opportunity for you, please email your resume and cover letter to the attention of Sarah Doyle: firstname.lastname@example.org
Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
We wish to thank applicants in advance; only candidates selected for an interview will be contacted.