Member Service Representative (Casual) – Sydney Credit Union

Are you a friendly, outgoing person who can build long-term business relationships and enjoys making a difference in your community? Are you a self-starter who can see opportunities and offer great solutions? Then we want to hear from you!

Our Member Service Representatives play a key role in delivering exceptional service to our members by providing a personalized and engaging member experience for every member every time.

You would…

  • Start conversations with members to determine their needs and connect them with the most suitable products and services.
  • Promote our products and services as well as participate in branch campaigns and initiatives.
  • Use your knowledge of our products and services to offer solutions.
  • Process various financial transactions and balance daily work in an efficient and accurate manner.
  • Respond to member inquiries and resolve any concerns or discrepancies.
  • Demonstrate a team approach and provide support to the Front Line team.
  • Be flexible to work any day of the week from Monday to Friday in any of our three branches. This is a casual position requiring the incumbent to be on call and hours will vary.

You have…

  • Completed a certificate or diploma in Business plus have a minimum of one year sales and service experience, preferably in the financial industry; or an equivalent combination of education and experience.
  • Superior customer service and business development skills.
  • Proven ability to achieve and exceed business/sales objectives.
  • An outgoing and self-motivated nature with strong work ethics.
  • Demonstrated critical thinking and problem-solving skills.
  • Proven history of accuracy and high attention to details. (data entry, paperwork, cash balancing)
  • Superior communication and time management skills.

We offer…

  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Customized training and opportunities for personal development. Additional employee perks include but not limited to: wellness credit; reduced rates on employee loans/mortgages.

How to apply…

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or PDF format to recruiter@sydneycreditunion.com.  Applications will be accepted until Friday, March 1st, 2019.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal record check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.