Member Services Representative

Are you interested in working for an organization that is focused on enhancing the economic and social well-being of our members and our community?  Does working at a local financial institution that is actively involved in the Sydney area sound appealing? If so, we have the position for you!

At Sydney Credit Union we are committed to putting our members at the forefront of all we do. One of the ways in which we do this is by providing high quality financial solutions to our approximately 14,000 members.

We are currently accepting applications for a Member Services Representative. With the guidance and support of the Branch Manager, Member Services Representatives are tasked with the vital role of providing great member service as they are often the first person that members interact with. More specifically, this role is responsible for:

  • Providing an exceptional member experience by proactively engaging with members to understand and meet their immediate day-to-day banking needs by identifying the products and services that will benefit them
  • Completing financial transactions such as deposits, withdrawals, bill payments and/or other account transactions in an accurate and efficient manner, and transforming the member experience by educating them on our mobile tools and resources
  • Proactively resolving problems or discrepancies concerning member accounts
  • General office administration and updating member records
  • Assisting and backing-up other team members and completing other duties as assigned

The Person:

The successful candidate will have completed or is currently enrolled in post-secondary education. Relevant training and/or experience is considered an asset.

The necessary skills to be successful in this position include:

  • Effective listening and responding
  • Successful relationship building
  • A positive attitude towards teamwork and cooperation
  • Strong oral and written communication skills
  • Accuracy and attention to detail
  • Proven data entry skills
  • A proven ability to perform basic mathematical calculations with or without a calculator
  • Initiative, enthusiasm and a willingness to learn are essential attributes.

Vacancies are expected to be filled in May 2020 and successful candidate can expect 30-35 hours per week. Remuneration will be at $13.96/hour.


  • work from home opportunities
  • flexible working hours

To apply: Please send a resume and cover letter to by May 31, 2020 indicating your interest in the position in the subject line.

Sydney Credit Union wishes to thank all applicants for their interest; however only those candidates selected for an interview will be contacted.