Supervisor, Payment Services

Atlantic Central’s Halifax office is currently accepting applications for the position of Supervisor, Payment Services to coordinate the delivery of banking services to Atlantic credit unions, Atlantic Central, League Savings and Mortgage Company and League Data ensuring the department maintains a high level of service delivery to its customers. This position also acts as a liaison between service providers, other provincial Centrals, and the credit unions on service and contract issues including contract renewals and the negotiation of replacement arrangements. This position coordinates and manages a range of finance/banking related projects including the implementation and maintenance of new products and services and the development and maintenance of operational procedures and processes as they relate to Payment Services.

Reporting to the Director, Payment Services, the Supervisor, Payment Services is generally responsible for:

o Coordinating the department activities in the delivery of all banking services including maintaining and processing various accounting and financial records and processing related data as it pertains to payment systems.

o Coordinating and supervising the daily activities of the team members. Responsibilities include participating in interviewing, hiring and training employees; planning, assigning and directing work; providing ongoing coaching to reinforce positive behaviors and address performance issues as they arise; conducting performance reviews; mentoring for employee development; addressing complaints and resolving problems. Recommending various personnel actions including, but not limited to, rewarding; promoting; re-assigning and discipline or termination in conjunction with Human Resources.

o Performing the following Payments functions: acts as an authorized officer for various systems and related software; evaluates department operations and developing and implementing procedural changes; ensures adherence to internal control procedures and security procedures; coordinates year-end audit requirements for Payment Services personnel and provides assistance to the external auditors, government auditors, and internal auditors.

o Acting as the department compliance officer for Money Laundering and Privacy Legislation.

o Sharing responsibility with the Director, Payment Services for the Department Business Continuity Plan.

o Coordinating the development and maintenance of department and credit union procedures, forms, documents and processes.

o Acting as liaison between credit unions, provincial Centrals and service providers to resolve issues and/or concerns; reviewing contracts; and assisting in researching and/or developing/ testing new prototype products and services.

o Providing project management for the implementation of new products and services for the department and credit unions within the Atlantic Region.

o Assisting Loss Prevention and Risk Management by minimizing or eliminating loss and/or risk to credit unions. Reviewing various supplier and partner information sites on fraudulent issues and communicates to departments.

o Performing the following customer service functions: supports credit unions regarding operational issues; ensures the resolution of operating errors through to correction; ensures staff is knowledgeable of the products, services and procedures relative to the needs of the credit unions; identifies opportunities for improving service delivery methods and procedures and ensures credit unions receive service levels in accordance to Payment Services Operating Standards.

o Assisting in the design and implementation of the Payment Services annual departmental plan. Assisting in the preparation of the annual capital and operating budgets and tracks expenditures.

o Acting as back-up to Director, Payment Services in his/her absence.

o Completing other projects and duties as assigned.

The ideal candidate for this position will have successfully completed a Bachelor’s Degree in Business Administration plus have three to five years relevant experience (including supervisory experience); or have an equivalent combination of education and experience.

The successful candidate will also possess the following:
• Demonstrated knowledge of bank regulations and procedures (CPA and Interac)
• Demonstrated understanding of risk management practices
• Demonstrated project management skills
• Demonstrated leadership ability and the ability to work well with others in a team environment
• Strong oral and written communication skills
• Demonstrated proficiency in Microsoft Office applications
• Demonstrated supervisory skills including employee development and performance management skills
• Demonstrated decision making, analytical and problem solving skills
• Demonstrated organizational skills with the ability to anticipate demands and manage time deadlines.
• Demonstrated customer service skills

The successful candidate will also demonstrate strong abilities in the following competencies:
• Change Leadership
• Customer Service Orientation
• Listening, Understanding and Responding
• Results Orientation
• Teamwork Leadership
• Developing Others
• Strategic Orientation

This is a permanent full-time position and is rated a Salary Level CU-7 ($58,028 – $68,268). Atlantic Central offers a competitive benefits package as well as the opportunity to participate in the Performance Sharing Incentive Plan.

Applications will close on January 26, 2016.

Interested candidates should forward their résumé, in confidence, to:

Human Resources Department
Atlantic Central
6074 Lady Hammond Road
Halifax, NS B3K 2R7

(When sending applications by e-mail, please send in MS Word format)