Dec 2023

Financial Service Representative I Casual

Mary’s Harbour, NL

Hourly Rate Range: $18.69-21.99

At Atlantic Edge Credit Union, we empower people and communities by providing financial services and advice built on honesty, fairness, and trust.

Atlantic Edge Credit Union is a full-service credit union serving over 17,500 members across Newfoundland and Labrador. Atlantic Edge was formed in 2022 with the amalgamation of Eagle River Credit Union and Leading Edge Credit Union, based on a foundation of shared values, community roots, and purpose-driven cultures.

The position

Reporting to the Branch Manager, the Financial Services Representative (FSR) will use an enthusiastic approach to foster key relationships with members while promoting personal benefits based on member’s needs and seeks additional membership opportunities at each interaction.

Main Responsibilities & Focus

• Process and balance financial transactions accurately and efficiently in accordance with established policies and procedures.
• Ascertain member’s and prospective member’s needs, and proactively explain Credit Union products and services.
• Promote the benefits of utilizing other Credit Union services with members and prospective members alike.
• Promote to members various deposit services including term deposits, and registered products
• Actively promote the various lending and credit products and services, including term loans, line of credit, mortgages, and credit cards.
• Resolve member’s concerns and take action to remedy or reconcile any discrepancies within member records or accounts.
• Account reconciliation.
• General office administration.

The Person

• Demonstrated experience of superior customer service
• Have an outgoing and self-motivated nature with strong work ethics
• Strong team player who can excel in a fast-paced environment
• Proven history of accuracy and high attention to detail (data entry, paperwork, cash balancing).
• Superior written and verbal communication skills.

What’s in it for you?

• An exceptional workplace culture, and an opportunity to join an engaged and community-driven team
• Competitive compensation and benefit packages with performance-based incentives
• Flexible work arrangements including Flex Time, Telework, and Hybrid depending on the role requirements
• Generous benefit package including a flexible health and dental plan (minimum 60% employer paid), including life insurance, ADD, EAP, optional Critical Illness and Best Doctors
• 6% contribution with employer matching in a Defined Contribution Pension Plan
• An annual Northern Allowance of $4800
• Tuition reimbursement, training, and personal development opportunities
• We encourage regular manager-employee performance feedback and goal alignment through our employee performance management program
• Additional benefits, include but are not limited to paid volunteer, sick time and personal leave, reduced rates on employee loans/mortgages and no service fee banking

Interested in applying?

Atlantic Edge Credit Union values diversity in the workplace and we are committed to the principle of Employment Equity.  We are an equal opportunities employer and encourage the recruitment and promotion of aboriginal peoples, persons with disabilities, visible minorities, and women, to ensure that they are equitably represented at all levels.

The successful candidate must be legally eligible to work in Canada, and where applicable have a valid work or study permit.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal record check and a credit check. 

To apply, please submit your resume to humanresources@aecu.ca, noting the job title and location in the subject line.

Applications will be accepted until the position has been filled.

Are you a financial professional who is passionate about helping your clients? Are you a positive person who excels at listening and problem solving? Do you thrive when learning new things in a dynamic environment?  If so, then we want to hear from you.

Reddy Kilowatt Credit Union is a financial cooperative with members throughout Newfoundland and Labrador. We provide our members with a full range of competitive products and services and guidance to help them meet their financial goals. We value our positive contribution to the economy and to the social development of the community we serve.

We are currently accepting applications for the following full-time position:

• Member Service Officer

As a Member Service Officer, you will be responsible for lending and investment activities, cross selling various products and services, as well as business development and promotion. You must possess proven sales abilities and be a team player. Successful completion of a certificate or diploma in Business Administration with three to five years of experience would be preferred. An equivalent combination of training and experience will be considered.

The ideal candidate has exceptional interpersonal skills, is service oriented and has the ability to multitask and adjust to changing priorities. Proficiency in Microsoft Office applications is vital. Candidates must have excellent written and oral communication skills. Credit Union or related financial services industry experience is a definite asset.

Reddy Kilowatt Credit Union offers a competitive compensation and benefits package. This position is located in Mount Pearl, Newfoundland and Labrador.  Interested candidates should apply, in confidence, by December 11, 2023.

A résumé outlining your qualifications, experience and references should be forwarded to:

Michelle Ward, General Manager

Reddy Kilowatt Credit Union Limited

Email: mward@reddyk.net

Fax: (709) 737-2937

Visit us online: www.reddyk.net

We thank all applicants for expressing interest; however, only those selected for an interview will be contacted.

Public Service Credit Union is a progressive, full-service financial institution with $75 million in assets and 4300 members throughout the province.  Our objective is to provide our members with the most effective financial services and guidance to empower them to make the best financial decisions.

Public Service Credit Union is currently accepting applications for the position of Financial Service Representative (Teller), temporary full-time (35 hours/week) at our Branch location of 403 Empire Avenue St. John’s.

THE POSITION: The successful candidate will be responsible for providing a full range of counter and telephone service to members; processing financial transactions including daily balancing of cash and transactions; presenting and explaining credit union products and services; cross-selling products and services and assisting customers to meet their financial needs.  A strong team approach will be required to ensure that member needs are met in a friendly, efficient, and effective manner.

QUALIFICATIONS: The Financial Service Representative will have successfully completed a certificate or diploma in Administration (1 year) including courses in Technology, Marketing and Accounting as well as 1 years’ experience in the financial industry at a FSR level (Teller) or equivalent combination of education and experience.

The successful candidate will also have:

• Superior customer service and communication skills
• A strong work ethic and self-motivated nature
• A proven history of accuracy in the processing transactions, cash balancing and data entry

WHAT WE OFFER: For this position the Public Service Credit Union offers an industry leading salary structure starting at $23.94 per hour along with an excellent benefits program including, health and dental, life insurance, tuition reimbursement, participation in the Public Service Pension Plan and up to 15 days annual leave accompanied by up to 12 days sick leave accrued monthly.

Please note that all offers of employment are conditional upon the acceptance of an Individual Bond Application which includes a criminal record check and credit check.

CLOSING DATE: Jan 2, 2023

Interested candidates should forward their résumé, in confidence, to:

Hiring Committee

Public Service Credit Union

403 Empire Ave. St. John’s, NL

A1E 1W6

Email:  ibarrett@pscu.ca

We would like to thank all applicants for submitting a resume, however, only those selected for an interview will be contacted.

Valley Credit Union, Nova Scotia, is a full-service financial institution with 7 branch locations, 65 employees, and over $ 280 Million in assets.  Located within the Beautiful Annapolis Valley. 

Valley Credit Union is searching for a Full Time Branch Experience Leader

Bridgetown and Middleton Branches

Reporting to the VP Member Experience, the Branch Experience Leader is responsible for contributing to the management of the Branch’s loan portfolio and for promoting and cross-selling existing and prospective clients on the benefits of using other credit union products and services. The incumbent contributes to effective leadership to champion the staff in the delivery of branch growth, profitability, business development and retention, and customer-owner satisfaction.

Key Responsibilities (the position):

• Facilitates and supervises the lending portfolio including delinquency follow-up, credit line renewals, credit checks, employment verifications, collateral documentation and filing, registry searches, etc. Ensures appropriate action is taken to minimize losses to the credit union.
• Conducts personal or telephone interviews with applicants to obtain personal and financial data to determine lending needs.
• Supervises, supports, and guides the Member Experience Officer and Member Experience Coordinator. Responsibilities include participating in interviews; training and development; setting performance objectives; planning, assigning, and directing work; providing on-going coaching to reinforce positive behaviors and address performance issues as they arise; conducting performance reviews.
• Lead, support, coach and motivate branch staff to achieve annual sales/growth targets.
• Ensure loan quality is within acceptable delinquency and loan loss levels. Ensure that all required documents, reports, etc. are properly completed and forwarded within acceptable time frames and are in good order.
• Ensure branch operations are efficient, effective, and compliant with all regulations. (Audit/privacy/security/loss prevention/etc.)
• Provide leadership to all branch staff, and ensure all staff reach required competency levels and/or have a development plan in place.
• Assist with Day to Day personal / commercial account openings and investments (TFSA, HISA, RRSP, etc.).
• Responsible for Small Business Loan Program (<50K), including completion of applications.
• Ensure branch profitability is maximized by eliminating unnecessary expenses, collecting appropriate revenues, pricing loans in accordance with risk levels, and pricing deposits according to prevailing directives.
• Ensure that your branch employees are fully knowledgeable on products, policies, and procedures applicable to each employee.
• Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan. Prepares credit information necessary to establish credit limit including such factors as applicant’s assets, credit experience, and personal references, debt/income ratio, credit score, and other underwriting procedures, in accordance with policy and procedures. Verifies applicant’s credit worthiness by obtaining credit bureaus, contacting employers, existing and former creditors, and personal references. Approves or declines loans, lines of credit, mortgages, overdrafts, credit cards and/or payment cards within approved lending limits or refers to the next higher approving position level with recommendations. Notifies customer-owner of acceptance or rejection of application.
• Compiles loan package and negotiates loan structure with applicant, including rates, terms repayment options, and other credit terms. Ensures loan agreements are complete and accurate according to policy and regulatory requirements and security is place prior to the disbursement of the funds. Ensures timely loan closing and disbursement of funds.
• Processes customer-owner transactions, applications for loans, mortgages, lines of credit, overdrafts, credit cards and payment cards. Responds to customer-owner inquiries and/or requests and handles or refers to the appropriate personnel.
• Analyzes potential opportunities (e.g., need for other products and services such as lending, deposit, credit/debit card) involved in each situation to further assist the customer-owner as well as increasing the credit union’s lending/deposit portfolio and use of products. Cross sells borrowers on the benefits of utilizing other credit union services.
• Provides individual financial counseling (i.e., debt consolidations) and information to customer-owners on loan services and deposit products available through the credit union. Provides financial planning or makes referrals to Financial Planning specialists (e.g., Credential Financial Strategies representatives, LS&M) as appropriate.
• Prepares and/or checks daily weekly, monthly, and quarterly reports.
• Participates in sales and service campaigns, special customer-owner, and community events.
• Adhere strictly to Anti-Money Laundering and Terrorism Financing (AMLTF) compliance.
• Contributes towards Valley Credit Union Strategic planning by participating in and providing input to branch staff meetings. Also, by supporting initiatives proactively and positively.

Successful Candidate will possess the following qualifications:

The Branch Experience Leader will have successfully completed a Business Degree plus have five to seven years’ experience in credit in a financial institution; or an equivalent combination of training and experience in credit.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Tuition reimbursement, training, and personal development opportunities
• Competitive compensation and benefits with performance-based incentives
• Generous benefit package including a 100% paid Flexible Health and Dental Plan and up to 6% contribution with employer match in a Defined Contribution Pension Plan
• Additional employee perks include but not limited to wellness credit; and reduced rates on employee loans/mortgages and no service fee banking.

We are an equal opportunity employer, all persons regardless of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/ or expression, will be considered, only those selected for an interview will be contacted.

If you are interested in joining a team that believes in going the extra mile! Please submit your cover letter and resume outlining your qualifications to Human Resources at hr@valleycreditunion.com quoting job number VCU-BEL-01-2023

Valley Credit Union, Nova Scotia, is a full-service financial institution with 7 branch locations, 62 employees, and over $ 280 Million in assets.  Located in Nova Scotia, within the Beautiful Annapolis Valley.  Valley Credit Union has an immediate need for Full Time Commercial Relationship Manager. 

The position will be based out of Valley Credit Union’s Head Office located in Waterville N.S.

Hybrid Work Arrangements Available

• Do you enjoy interacting with people?
• Would you like to make an impact with meaningful work?
• Do you see people first, not a number?
• Have you proven your ability to provide a supportive team environment?
• Will you go the extra mile?

If this describes you, keep reading…

Reporting to the Director of Business Solutions, the Commercial Relationship Manager is responsible for examining, evaluating, and authorizing or recommending approval of commercial and public sector applications for credit or extension lines of credit. The incumbent is expected to build a relationship with the customer-owner/client and provide a full array of business products. The incumbent may be called upon to assist Branch staff with credit structuring, assessment and provide training/coaching. Key responsibilities:

• Interviews client/customer-owner to gather sufficient information to determine client needs. Completes an application and a financial analysis for all new, amended and renewal requests, forwarding to Director of Business Solutions if it exceeds designated lending limit and/or requires exception to loan policy.
• Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan. Prepares credit information necessary to establish credit limit including such factors as applicant’s assets, credit experience, and personal references, debt/income ratio, credit score, and other underwriting procedures, in accordance with policy and procedures. Verifies applicant’s credit worthiness by obtaining credit bureaus, contacting existing and former creditors, and personal references. Approves or declines loan within approval limits or refers to the next higher approving position level with recommendations. Notifies customer-owner of acceptance or rejection of application.
• Accepts responsibility for accounts assigned by Director of Business Solutions.
• Compiles loan package and negotiates loan structure with applicant, including rates, terms, repayment options, and other credit terms. Ensures loan agreements are complete and accurate according to policy and regulatory requirements and security is in place prior to disbursement of the funds. Ensures timely loan closing and disbursement of funds.
• Analyzes potential lending and deposit opportunities involved in each situation to further assist borrowers as well as increase credit union’s lending and investment portfolios. Up sells Merchant MasterCard business expense cards, Canada Small Business Financing and Nova Scotia Small Business Financing/Loan Guarantees Program as well as referrals to partners and branches to grow personal business. Cross sells borrowers on benefits of utilizing other credit union services.
• Monitors account overdraft activity to ensure accounts operate within limits and qualify from a risk standpoint. Ensures appropriate action is taken to minimize losses to the credit union.
• Initiates collection action: contacts delinquent borrowers in person, by telephone, or by mail, to encourage prompt repayment of delinquent accounts. Confers with customer-owners to determine reason for overdue payment, reviewing terms of loan, charge, or credit contract with member. Works with delinquent borrower to recover principle, interest, and security.
• Supported by the Commercial Loan Administrator, prepares documentation for loan renewals, loan repayment extensions, substitution of loan securities and releases of security for paid out loans and mortgages.
• Recommends new procedures and/or changes to procedures for new and existing loan and deposit products and services.
• Adhere strictly to Anti-Money Laundering and Terrorism Financing (AMLTF) compliance

Successful Candidate will possess the following qualifications:

The Commercial Relationship Manager will have successfully completed a certificate or diploma in Business Administration plus have three to five years experience in credit and collections in a financial institution; or equivalent combination of training and experience in credit.

To learn more about Valley Credit Union, click here.

If you are interested in joining a team that believes in going the extra mile, please submit your cover letter and resume outlining your qualifications to Human Resources at hr@valleycreditunion.com quoting job number VCU-01-CRM-2023.

Valley Credit Union is an equal opportunity employer, who embraces diversity, all persons regardless of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/ or expression, are encouraged to apply.  

Applications will be accepted until the position is filled, only those selected for an interview will be contacted.

OMISTA is looking to add to its Compliance & Risk Team.

As a Certified B Corp® OMISTA Credit Union exists to provide a better way to bank. OMISTA provides complete banking products and services delivered with honesty, fairness, and trust. We are committed to providing solutions to enhance the financial wellbeing of our personal banking and small-to-medium-size business banking customers. When you “Bank Local” with OMISTA, all money and profits stay in NB creating greater prosperity for our shared economy and communities.

THE POSITION

Reporting to Director of Finance & Risk, the Compliance Co-Ordinator will be an Anti-Money Laundering professional who will work closely with the Finance Team in identifying and solving Compliance and Risk challenges faced by the Credit Union. This position will provide the opportunity for continual learning and development and offer insight into the challenging world of Risk in the financial services industry. The Compliance Co-Ordinator will play a big part in the daily activities of the Finance & Risk Team and efficiently process a variety of transactions while providing accurate and detailed assistance to members and other employees of the Credit Union.

Responsibilities

• Verify compliance with prescribed regulations, policies and procedures
• Act as Deputy Compliance and Privacy Officer
• Fraud monitoring and processing
• Registered products compliance and regulatory reporting
• Debit, Debit Mastercard and Credit Card administration and reporting
• Share best practices for processes to enforce a strong understanding of compliance guidelines.
• Contribute to the implementation of internal audit programs for operations, security, money laundering, fraud and privacy.
• Provide operational support by answering questions, providing information, problem solving and troubleshooting.
• Support other team members and completes other duties as assigned

THE IDEAL CANDIDATE

• Is detail oriented.
• Has the ability to work independently and within a team environment.
• Is not only capable, but strong at managing multiple priorities.
• Possesses tact and diplomacy when responding to inquiries from various stakeholders.
• Has strong technical skills.

Experience, Education & Training

• Good understanding of financial products and services, operational policies, procedures, delivery systems, and risk management methodologies.
• Good understanding of Money Laundering risk factors, including a demonstrated appetite to keep up to date with emerging fraud trends and risks.
• Experience working with an AML monitoring system would be considered an asset.
• A minimum of two (2) years working in a financial institution setting
• A strong commitment to a People First – Banking Second methodology

JOB SUMMARY

Employment Type: Permanent Full Time

Required Travel:  No

Location:  Moncton / Fredericton

Work Environment: Hybrid / Flexible

Pay Type: Salaried, Personal Bonus, Team Bonus

Please Note: The ability to be bonded is a condition of employment with OMISTA. The Bonding Process consists of the completion of a bonding application, criminal record check, and credit check

Benefits:

• Matched Pension 2% – 7%
• Health & Dental Cost Flex (75%/25%)
• Employee Development Opportnities
• Employee Pricing on Accounts
• Min 3 weeks’ Vacation & Paid Sick Days
• STD, LTD, Life Insurance, Critical Illness
• Wellness Credit and so much more!

Application Deadline:  December 5^th, 2023

Application ID: Compliance Co-Ordinator 2023 011

Email resume to: careers@omista.com

Diversity and Inclusion:

OMISTA Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds.

We appreciate your interest in OMISTA; however only those being short-listed for an interview will be contacted.

Are you a salesperson who loves to solve problems using your analytical skills to make an impact with your team and the community? If so, keep reading!

OMISTA is looking to add a full-time Financial Service Representative (FSR) to our Cornhill Street Team in Moncton.

ABOUT US

OMISTA Credit Union exists to provide a better way to bank for its 10,000 customers. OMISTA provides complete banking products and services delivered by a Team that puts the customer’s needs and financial well-being first.  Simply put, People first, Banking Second.  “Bank Local” with OMISTA and make a difference in NB by creating greater prosperity for our shared economy and communities.

THE POSITION

Reporting to the Branch Manager, you will provide proficient personalized lending services to current and potential members. As a member of the Financial Services Team of our Branch Network, you will work with professional and skilled individuals who work together to make a meaningful impact on the lives of our members.

Responsibilities

• Build key relationships with members, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will enable their financial success.
• Meet with members to understand their priorities, advise them on solutions, and provide them with a forward-looking financial plan. Use your knowledge of cash management, credit products, and investment products to help members meet their goals.
• Analyze applicants’ financial status to determine feasibility of granting credit products and proactively reaching out to members with products that suit their financial plan.

THE IDEAL CANDIDATE

Skills & Experience

• Exceptional customer and sales skills.
• Excellent communication skills and the ability to answer questions and solve problems.
• Ability to cultivate long-term client relationships, as well as build new ones.
• Professional manner and sensitivity in dealing with confidential information.
• A knack for working quickly and accurately.
• Demonstrated basic ability in all facets of credit granting and sales.
• Minimum of 3 years’ experience in a financial services setting.
• Experience working and developing relationships with members, potential members, and employees is required.
• Experience in providing financial counselling and information to members on loan services and investment products.
• A good understanding of financial terminology and credit and investment products.

Education and Training

• University degree or college diploma in a business discipline or sufficient experience in lieu of education.

COMPENSATION SUMMARY

• Employment Type: Permanent Full Time              
• Required Travel:  No
• Location:  Cornhill Street, Moncton
• Work Environment: Branch
• Flexible Work Environment: No
• Pay Type: Salaried, Personal Bonus, Team Bonus

Benefits:

• Employee Development Opportunities
• Matched Pension 2% – 7%
• Health & Dental Cost Flex (75%/25%)
• Paid Vacation Days (min 3 weeks)
• Paid Sick Days
• STD, LTD, Life Insurance, Critical Illness
• Employee Service Charge Plan
• Wellness Credit and so much more!

Application Deadline:  November 13th, 2023

Reference: FSR-2023 – Moncton-007

Email resume to: careers@omista.com

*The ability to be bonded is a condition of employment with OMISTA Credit Union. This consists of the completion of a bonding application process which includes a criminal record and credit check. We appreciate your interest in OMISTA. Only those candidates selected for an interview will be contacted.

Diversity and Inclusion:

OMISTA Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds.

Are you passionate about being a driving force for excellence in customer service?  Does joining an organization who puts “people first and banking second” appeal to you? If so, keep reading!

OMISTA Credit Union is looking for a Customer Service Representative (Teller) to join our Cornhill Street team in Moncton.

As a Certified B Corp® OMISTA Credit Union exists to provide a better way to bank for its 10,000 customers. OMISTA provides complete banking products and services delivered by a Team that puts the customer’s needs and financial well-being first.  Simply put, People first, Banking Second.  “Bank Local” with OMISTA and make a difference in NB by creating greater prosperity for our shared economy and communities.

THE POSITION

Reporting to the CSR Team Leader, the Customer Service Representative (CSR) is responsible for responding to customer inquiries and assisting customers in finding the product or service that best suits their needs. The CSR is the first point of contact for our members, and as such, is instrumental in building and retaining positive relationships.

Responsibilities

• Process daily teller transactions in an efficient, accurate, and pleasant manner
• Analyze needs and assist customers in determining the product or service that best meets their needs.
• Know credit union products to best serve the customer

THE PERSON

Power Skills

• A passion for providing exceptional customer service
• A positive outlook
• Great communication skills
• A dedication to putting the members’ needs first

Hard Skills

• Strong computer skills
• Willingness to learn
• Ability to work accurately and adapt to new concepts quickly

Experience

• Experience in customer service
• Experience in handling cash

Education and Training

• We are willing to train
• High School Diploma
• A certificate and/or diploma in business from a post-secondary institution would be considered an asset

At OMISTA, advancement and growth are words that are spoken almost every day. As we continue to grow, so do the opportunities for employees. OMISTA Credit Union is committed to each employee’s personal and professional development. We offer performance planning, tuition/ course reimbursement, online courses, and training opportunities for employees wishing to grow their career in financial services.

Job Summary

• Employment Type: Permanent Full Time
• Required Travel:  No
• Location:  Cornhill Street, Moncton
• Work Environment:   Branch
• Pay Type: Salaried, Personal Bonus, Team Bonus

Please Note: The ability to be bonded is a condition of employment with OMISTA. The Bonding Process consists of the completion of a bonding application, criminal record check, and credit check.

Benefits:

• Matched Pension 2% – 7%
• Health & Dental Cost Flex (75%/25%)
• Employee Development Opportunities
• Employee pricing on accounts
• Min 3 weeks’ Vacation & Paid Sick Days
• STD, LTD, Life Insurance, Critical Illness
• Wellness Credit and so much more!

Application Deadline:  November 17^th, 2023

Reference:      CSR-2023-010

Email resume to: careers@omista.com

Diversity and Inclusion:

OMISTA Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds.

* We appreciate your interest in OMISTA. Only those candidates selected for an interview will be contacted.

Branch Location: Tyne Valley, PEI

Join Atlantic Canada’s largest credit union, Provincial Credit Union and become part of a team committed to positively impacting our island communities. Our core values of People, Purpose, and Possibility guide our mission of providing sound financial advice, planning, and education to our members. We believe in empowering our employees to deliver and support quality member experiences and fostering engagement within our communities. Join us in making a difference as we lead the way in serving the financial needs of islanders.

What You’ll Do:

As a Member Service Representative, you will be the face of our organization, providing exceptional service and building strong relationships with our valued members. You will play a crucial role in ensuring their financial needs are met, while also promoting our latest services and products to enhance their banking experience. If you are a customer-focused individual with a passion for finance and thrive in a collaborative environment, this could be the perfect opportunity for you!

What You Have:

Required Education and Experience

• High school diploma or equivalent.
• Proven experience in customer service.
• Additional education in finance or related field is a plus.

Skills and Abilities

• Strong interpersonal skills with the ability to build rapport and empathize with members.
• Strong attention to detail and accuracy in handling financial transactions.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.
• A team player with a positive attitude and a willingness to learn and grow.

What we offer:

• Outstanding Culture: Join an engaged and community-focused team that fosters a positive work environment.
• Market Competitive Compensation: Enjoy a competitive salary along with an annual bonus program.
• Generous Benefit Package: We provide a comprehensive benefits package, including a flexible health and dental plan
• Professional Development: Take advantage of tuition reimbursement, training programs, and career progression opportunities.
• Employee Perks: Enjoy additional perks such as an annual fitness and clothing allowance, reduced rates on employee loans and mortgages, and no service fees on banking transactions.
• Community Involvement: Get involved in various community initiatives and give back to the neighborhoods we serve.
• Salary range for this position: $40,923 – $48,145
• This is a permanent full time position.

Join our team at Provincial Credit Union and enjoy a rewarding career with competitive compensation, comprehensive benefits, and a supportive work environment that values your growth and well-being.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Closing date is November 16th, 2023.

Diversity and Inclusion:

Provincial Credit Union invites applications from all qualified individuals. Provincial Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. Accommodation is available for applicants with disabilities throughout the recruitment process.

Permanent FT position

Competition # SCU-231023-OC

Closing date: November 8, 2023

Are you an innovative outside-the-box thinker with a flair for the creative when it comes to digital marketing? Are you proactive and passionate when it comes to brand promotion on all platforms? Can you transform strategy into effective and measurable marketing actions?  If this sounds like you and you meet the following qualifications, we want to hear from you.

Specific Accountabilities:

• As a key member of the marketing team, the Digital Marketing Coordinator (DMC) will help develop, implement, track, and optimize activities across all digital marketing channels to maximize engagement with our members and the community.
• Develop a digital marketing strategy. Use online marketing channels as well as a digital marketing campaign to achieve digital marketing strategy and ROI expectations.  The digital marketing strategy will engage members and attract new audiences with measurable data.
• Optimize our website to deliver the right signals to search engines and align our SEO objectives with our overall business objectives. Use keyword and competitor research to build an SEO plan that will attract and convert the right audience to SCU website.
• Develop and manage an SEM strategy and campaign within a set budget.
• Utilize analytics to track and collect data, as well as gain insight about activities within website traffic, analyze our digital marketing performance and use the data collected for decision making.
• Plan content marketing, how to develop content that works well for the target audience, and how to measure its impact.
• Play an important role in enhancing brand awareness and reputation of Sydney Credit Union among our members, with our community partners and within our community.
• Understands design and the importance of maintaining a presence across social media and digital channels and can evaluate and report on engagement on each platform.
• Instrumental in taking a lead in the digital marketing of Sydney Credit Union, updating, and creating content for website, social media, and traditional media platforms.
• Other duties as assigned.
• Visible at our community sponsored events, playing a key role in fostering and growing our member and community relationships.
• Flexibility with hours; available to work evenings and weekends as required.

Qualifications:

• Successful candidate will be experienced as well as current in digital/social media trends and best practices.
• Post-secondary degree/diploma in digital marketing or other related field or equivalent, and a minimum of 3 years digital marketing experience, including managing digital marketing campaigns.
• Excellent comprehension of social media and website metrics/analytic tools, ad serving tools, keyword research and Google Analytics; marketing data driven optimization.
• Highly organized and driven to develop, plan and communicate marketing activities.
• Demonstrated proficiency in Microsoft Office 365.
• Self-motivated, ability to prioritize and multi-task with excellent time and project management skills and thrives in a results-driven environment.
• Well-developed interpersonal and communication skills.
• Working knowledge of financial products and services, including features and benefits, would be considered an asset.
• Ability to stand for long periods of time (up to 8 hrs)
• Ability to lift and carry up to 40 lbs
• Valid Class 5 driver’s license and access to a vehicle.

Compensation:

This is a full-time position that is covered under the Collective Agreement between Sydney Credit Union Limited and United Steelworkers, Local 1064.

• Employment Type: Permanent Full Time
• Required Travel: Occasional
• Work Environment: In office
• Pay Type: Salaried (Starting $45,735.04/yr)

Benefits:

• Pension
• Health & Dental
• Paid Vacation Days
• Paid Sick Days
• LTD, AD&D, Life Insurance
• Free Chequing Service
• Discounted rates on Lines of credit, Loans, and Mortgages
• Healthy Lifestyle credit and so much more!

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or PDF format, quoting Competition # SCU-231023–OC in the subject line to, recruiter@sydneycreditunion.com  Applications will be accepted until Wednesday, November 8, 2023.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal record check and a credit check.

Sydney Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. 

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.