Jul 2021

Customer Service Representative – Part-time, 9 month contract, Petitcodiac, New Brunswick

July 30th, 2021 by

Refreshingly honest banking.

The job:

At Advance Savings, the Customer Service Representative is responsible for delivering in-person advice and solutions to our members in our community branches.

What you’ll be doing:

  • Process member transactions, like bill payments, account transfers, loan payments and balance inquiries;
  • Provide products and service support based on our member’s needs and goals;
  • Support any sales and service initiatives;
  • Recommend and process product and services like deposit accounts, card services, digital services and credit cards; and,
  • Provide daily branch administrative and compliance support.

Who are we looking for:

We’re looking for a team member who puts local first. We’d also be looking for a person who:

  • Has completed a certificate or diploma in a related field or has an equivalent combination of sales and service experience;
  • Has great customer service and business development skills;
  • Is outgoing and self-motivated; and
  • Has great communication and time management skills.

This is a (9) nine-month contract with minimum guaranteed hours of 22.5 hours per week. Additional shifts could be available at other community branches, if available.

Why join the Advance Savings team:

Advance Savings is a community banking institution with four community branches, a business centre and a local support team, all located in southeastern New Brunswick. We take pride in being a locally owned and operated Credit Union. We don’t mean to pat ourselves on the back but we offer:

  • Flexible work arrangements;
  • A member first culture and the opportunity to join a local team;
  • Training and personal development opportunities;
  • Competitive compensation and benefits;
  • Team member perks including reduced rates on employee loans/mortgages and paid volunteer time.

Feel inspired? Apply today at Advance Savings:

Please email your CV or any questions to careers@advancesavings.ca before August 13, 2021.

All offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check. We wish to thank all applicants in advance; only candidates selected for an interview will be contacted.

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Bilingual Commercial Administration Officer

July 30th, 2021 by

Members of the Évangéline-Central Credit Union Ltd. team work to create and deliver a great banking experience to members of three communities and their surrounding areas: Évangéline, Tyne Valley, and O’Leary.  The É-CCUL difference is a combination of flexible products, personalized service and quick decisions made and delivered by people who know and love our communities.  É-CCUL’s continued growth and member satisfaction reflects a team of committed problem-solvers who think big and outside the box to help others take a step forward in their financial health.  If you are excited about the opportunity to help people achieve what matters most, while changing the way people think about banking, consider the following opportunity.

Bilingual Commercial Administration Officer

Reporting to the Chief Commercial Officer, the Commercial Administration Officer is accountable for conducting administrative and processing functions for the commercial operations as well as responding to enquiries from internal and external parties. The Commercial Administration Officer reviews various documents pertaining to commercial products to ensure their accuracy and compliance with related policies and procedures.  The position completes the processing of lending transactions, which includes new loans, renewals, transfers, withdrawals and the related interest component, and compiles the information into defined reports.

Attributes:

As the successful candidate, you have expertise in loan transaction processing within a financial institution, and understand the underlying systems, policies and procedures.  Your attention to detail and high accuracy level facilitates quality service to É-CCUL’s members while meeting all compliance requirements.  You have exceptional organizational skills, with the ability to prioritize, manage time and efficiently complete tasks.  You have sound judgement and can quickly detect inaccuracies in data or information as a critical quality assurance of your work.

Education / Experience:

  • Completed a minimum of two years of post-secondary business program plus have a minimum of three years related experience and/or training in the financial institution; or equivalent combination of education and experience
  • Bilingualism is essential in both written and verbal communication
  • Proficient in Microsoft Office suite, particularly Excel
  • Knowledge of business systems and business model

This is a full-time permanent position, subject to a 6 month probationary period, offering competitive benefits and compensation commensurate with experience and qualifications.

More details about this career opportunity can be found on our website at www.eccu.ca.

Obtaining a successful credit check and eligibility to be bonded are conditions of employment.

Closing date for this opportunity is August 13th, 2021.

Method of applying:

Please apply by submitting a resume to careers@eccu.ca .  While we appreciate all submissions, only those considered for an interview will be contacted.  Thank you for your interest in joining the É-CCUL Team!

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Business Services Account Manager – Full-time – Charlottetown and Montague, PE

July 26th, 2021 by

Who We Are:
We are a full-service financial institution and serve approximately 14,500 members from various communities in and around the Charlottetown area and the north shore including: Charlottetown, West Royalty, Stratford, Sherwood, Scotchfort, Rocky Point, Brackley, Hillsborough Park, East Royalty, Cornwall, Winsloe, North River, Crossroads, Elliot River, Fort Augustus, Pownal, as well as North Rustico, Cavendish, and Montague.

We are committed to the following core values in operating our organization:

  • We go above and beyond for our people – members, staff, and board.
  • We are accountable and have integrity.
  • We work together as a team.
  • We seek to continuously improve.
  • We act in the best interests of our communities.

Who You Are:
You are excited about the opportunity to engage with our members and deliver a memorable member experience when assisting them with their business banking needs. You are an organized, multi-tasker that enjoys a fast-paced environment. You are passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Prince Edward Island.

What You’ll Do:

  • Act as the principal account and relationship manager for new and existing clients.
  • Monitors and controls commercial portfolio as it pertains to annual reviews including financial statement analysis, risk assessment, debt restructure.
  • Maintains a member visitation schedule in order to enhance relationships and gather information.
  • Assesses new requests from existing clients and new applicants, authorizing within established limits and recommending for approval where appropriate.
  • Collection and follow-up for delinquent loans and excess LOC facilities.
  • Undertakes or recommends appropriate collection activity including legal action, security realization.
  • Develops and enhances operational and procedural methods within the Commercial portfolio.
  • Proactively analyzes potential opportunities involved in each situation to cross-sell owners/members on the benefits of utilizing other credit union services, as well as, increasing the credit union’s lending/deposit portfolio.
  • Development of new business opportunities for the Credit Union
  • Conducts periodic reviews of irregular overdrafts and LOC’s for activity and irregularities.
  • Completes other duties as assigned by supervisor and/or management.

What You Have:
Required Education and Experience

  • College diploma or University degree plus have a minimum of three years’ experience in direct business lending.

Skills and Abilities

  • Demonstrated ability to proactively listen, identify sales opportunities, solve problems are sales oriented with a member service mindset.
  • Exceptional communication and relationship building skills with the proven ability to exercise sound judgment and discretion.
  • Strong analytical and decision-making skills. In-depth understanding of financial products, trends and service offerings.
  • Proven organizational, planning and multi-tasking skills.
  • Demonstrated accuracy and attention to detail
  • Proven ability to interpret financial data.
  • Ability to work independently and be a team player.
  • Thorough knowledge of risk management practices; internal auditing and regulatory compliance.
  • Proven ability to prepare and present written/oral reports.
  • Proficiency in the use of technology.

Interested?
Do you think you would be a good fit for the role? Tell us why by submitting your resume and cover letter to Linda McGibbon, Director, Human Resources at lmcgibbon@provincialcu.com. Applications will close August 6, 2021.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted. 

Diversity and Inclusion:
Provincial Credit Union invites applications from all qualified individuals. Provincial Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. Accommodations are available for applicants with disabilities throughout the recruitment process.

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Member Service Representative – Fredericton Branch

July 26th, 2021 by

Do you enjoy interacting with people? Can you proactively identify member needs? Do you pride yourself on accuracy and attention to detail? Are you looking for a supportive team environment?

Progressive Credit Union is a full-service financial institution currently accepting applications for a full-time Member Service Representative.
​​​​​​​
The Position:  
Reporting to the Member Service Supervisor, the Member Service Representative will be responsible for:

  • Processing member transactions and balancing daily work in an efficient and accurate manner
  • Proactively assessing member needs to identify and provide financial solutions
  • Being knowledgeable in all product and service offerings of the credit union
  • Completing various assigned administrative tasks and assisting other team members

The Person:  
The successful candidate will have completed a High School diploma plus have up to two years related experience and/or training: or an equivalent combination of education and experience. Candidates will also have:

  • Excellent oral and written communication skills
  • Demonstrated proficiency in the use of Microsoft Office applications (Word, Excel)
  • Passion for member (customer) service
  • Strong time management skills and attention to detail
  • Strong competencies in team work and cooperation, adaptability to change, results orientation, and problem solving
  • Experience working with cash and sales experience in the financial industry are considered assets

​​​​​​​Compensation:  
This is a full-time, permanent position conditional on a criminal record check and successful bonding. Progressive Credit Union offers a competitive salary and benefits package. Applications will be accepted until Friday, August 6th.   

Interested candidates should forward their resume and cover letter in confidence to:

​​​​​​​Talia Clark, Manager of Operations
tclark@progressivecu.nb.ca  

Please note that preference will be given to candidates who most closely meet the competencies outlined above. We wish to thank all applicants in advance but only those selected for an interview will be contacted. 

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Financial Services Representative

July 21st, 2021 by

Teachers Plus Credit Union is currently accepting applications for the position of Financial Services Representative to provide high quality counter and telephone service to current and prospective customer-owners of the credit union.

The Position:
Reporting to the Manager, Operations, the Financial Services Representative will be responsible for:

  • Processing and balancing various financial transactions
  • Updating customer-owner computer records
  • Answering questions and assisting customer-owners in making the most effective usage of product and service offerings
  • Presenting and explaining basic credit union products and services and cross selling on the benefits of utilizing other credit union services
  • Resolving problems or discrepancies concerning customer-owner accounts within assigned limits
  • Opening and closing safety deposit box accounts
  • General office administration including filing of signature cards, payroll deduction cards and other credit union documents
  • Assisting and backing-up other team members and completing other duties as assigned

The Person:
The successful candidate will have successfully completed a High School diploma or GED plus preferably have up to one year’s related experience and/or training; or an equivalent combination of education and experience. The incumbent will also have:

  • Strong oral and written communication skills
  • Proven ability to handle and balance cash
  • Proven data entry skills
  • Demonstrated proficiency in operating adding machines/calculators, fax machines, photocopiers and related equipment generally found in a business office
  • Demonstrated proficiency in the use of Microsoft Office applications (Word, Excel, Outlook)
  • Proven ability to perform basic mathematical calculations with or without a calculator

The successful candidate will demonstrate strong competencies in:

  • Adaptability to Change
  • Customer Service Orientation
  • Listening, Understanding and Responding
  • Teamwork and Cooperation
  • Strategic Orientation
  • Results Orientation
  • Information Seeking
  • Planning, Organizing and Coordinating
  • Concern for Order, Quality and Compliance
  • Problem Solving and Judgement
  • Initiative
  • Impact and Influence

Compensation:
This is a full-time position and salary is commensurate with experience. Teachers Plus Credit Union offers a competitive benefits package.

Applications close on August 5, 2021.

Interested candidates should forward their résumé in confidence to:

Steve Richard
srichard@teachersplus.ca

When sending résumés by e-mail, please submit in MS Word format.

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Marketing Coordinator

July 16th, 2021 by

Position: Marketing Coordinator
Job Type: Full-Time, Permanent
Salary: from 47,034 per year
Application Deadline: Jul 30, 2021

Position Summary:
Reporting to the Controller, the Marketing Coordinator represents Community CU in a positive, values-based, and professional manner by providing extraordinary service to current and prospective Members, Not-For-Profit and Small Business Members. The Marketing Coordinator works to improve the brand and market position of Community and achieves growth and financial objectives.

The Marketing Coordinator is responsible for developing, implementing, and executing strategic marketing plans for the entire organization or lines of business and brands within an organization in order to attract potential customers and retain existing members.

The day-to-day tasks include managing and coordinating marketing and creative staff, leading market research efforts to uncover the viability of current and existing products/services and liaising with media organizations and advertising agencies.

Key Result Areas:
Specific Accountabilities – Working within the credit union’s sales and service delivery model, standards, policies, and procedures, provides extraordinary relationship service experiences to staff and leadership.

Marketing and marketing administrative support

  • Provides marketing administrative support and serves as departmental liaison with other departments.
  • Produces specified internal and external publications and other marketing communication materials; prepares and organizes marketing material for membership development programs and product sales; acts as liaison with marketing vendors to ensure timely production of marketing materials.
  • Organizes promotional events at trade shows and other venues, coordinating with our staff to ensure prompt delivery of materials and merchandise.
  • Provides marketing research data for analysis and prepares standardized reports for management.
  • Identifies opportunities in existing marketing campaigns and develops pragmatic solutions within budgetary constraints
  • Ensures that the credit union’s website reflects current organization information and promotional campaigns.
  • Assists in training and educating staff on marketing campaigns and features and benefits of products and services
  • Completes other duties and projects as assigned

Community Development

  • Identifies key brand exposure opportunities.
  • Identifies opportunities for service that will lead to an enhancement in Community Credit Union’s brand exposure.
  • Using knowledge of the market and competitors, identifies and develops Community’s unique values proposition and differentiators (brand awareness)

Management and Administration

  • Presents to and consults with the leadership team on business trends with a view of developing new services, products, and business opportunities.
  • Submits weekly sales, activities and potential (pipeline) reports and ensures that data is correctly entered and managed within the Community CU’s KYM or other sales management systems.
  • Forecasts sales opportunities/targets and community enhancement objectives and ensures they are met.
  • Represents Community Credit Union in a positive, professional, and ethical manner at all times, internally and externally.

Education

The Marketing Coordinator will have successfully completed a university degree with concentration in marketing or the equivalent of a combination of education and experience (minimum of 3 years).

Interpersonal Skills and Qualification

  • Strong Writing, Communication and Presentation Skills
  • Identification of Customer Needs and Challenges, Market Knowledge
  • Professionalism, Ethical, Teamwork and Cooperation
  • Self-Directed and Results Orientated
  • Software Proficiency:
    o Microsoft Word, Excel, PowerPoint, Outlook (scheduling & email)
    o Horizon Banking System
    o Know Your Member Management System
  • Prevention and detection of money laundering course
  • Matter of Privacy Course
  • Basic Math and Accounting

Probationary Period – Three (3) Months

Interested candidates must submit their resume and cover letter by e-mail at csanford@community.creditu.net to the attention of Georg Oberprieler, CEO of Community Credit Union by 5:00pm on July 30, 2021.

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Financial and Billing Coordinator

July 16th, 2021 by

WHY LEAGUE DATA?

At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a modern, open workspace with amenities such as an onsite gym and parking, flexible work arrangements, professional development opportunities, and a competitive salary with benefits.

As part of the Canadian credit union system, League Data is at the forefront of community-based financial services that give back to our members and the communities of which we are a part. Working at League Data is more than just working on digital banking technology – it’s an opportunity to serve your community through unique challenges that will help you grow and make a positive financial difference in the lives of our members.

THE ROLE

Reporting to the Head of Finance, the Junior Financial & Billing Coordinator work with the Finance team to coordinate and process the company’s expenses ensuring timely payments to our vendors/suppliers.

This role:

  • is responsible for the billing to our customers ensuring they are accurate and complete.
  • helps evolve our billing and accounting procedures to drive efficiencies and automations wherever possible.
  • assists in the review of our monthly financial statements and in the preparation of the company’s annual budget.
  • ensures customers are charged appropriately, tracks and collects payments consistently and correctly, negotiating payment arrangements if need be.
  • responds to internal and external requests and provides high quality support to customers and colleagues.

WHAT WE DO

League Data is the Chief Information Officer (CIO) for the Atlantic Credit Union System, providing enterprise information technology services and support to 46 credit unions in 130 locations across Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island. Our focus is to provide fully integrated technology solutions that deliver an exceptional credit union member experience while optimizing administration and operational costs.

QUALIFICATIONS

  • College Diploma with emphasis on Business/Office Administration
  • 3+ years of experience in an office setting or equivalent experience
  • Knowledge and experience in the Financial Services sector
  • Familiar with accounting principles and accounting software.
  • Strong communications skills (verbal, presentation and written)
  • Comfort resolving complex issues
  • Strength organizing, planning, and prioritizing multiple priorities and workloads
  • Strength with attention to details
  • Highly proficient with Microsoft Windows, Word, Excel, PowerPoint, Gmail

HOW TO APPLY

Please send a digital copy of your resumé and cover letter describing how you best fit the role and requirements to:

lhouse@leaguedata.ca
ATTENTION: Linda House

Closing Date: July 30, 2021

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Product Support Specialist

July 16th, 2021 by

WHY LEAGUE DATA?

At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a modern, open workspace with amenities such as an onsite gym and parking, flexible work arrangements, professional development opportunities, and a competitive salary with benefits.

As part of the Canadian credit union system, League Data is at the forefront of community-based financial services that give back to our members and the communities of which we are a part. Working at League Data is more than just working on digital banking technology – it’s an opportunity to serve your community through unique challenges that will help you grow and make a positive financial difference in the lives of our members.

THE ROLE

Reporting to Head of Operations, the Product Support Specialist provides support to internal and external clients by serving as a subject matter expert on multiple products, facilitates discussion to understand problems and works to provide resolutions through the organization’s products and services.

This role will: provide support to resolve business, system, workflow, or process problems; be responsible for supporting new product development, approval, and delivery; provide client support including answering queries, offering advice, new product rollout support, building training materials and providing training to clients.

This role will focus on: providing daily support to functional teams throughout League Data to resolve business, system, workflow, or processing problems; conducting user acceptance testing and system change signoffs that are ready for implementation; developing and facilitating customized training for Credit Unions on the financial suite of products; providing guidance, training, and support to credit unions.

WHAT WE DO

League Data is the Chief Information Officer (CIO) for the Atlantic Credit Union System, providing enterprise information technology services and support to 46 credit unions in 130 locations across Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island. Our focus is to provide fully integrated technology solutions that deliver an exceptional credit union member experience while optimizing administration and operational costs.

QUALIFICATIONS

  • Business diploma or equivalent relevant experience, minimum 5 years’ experience
  • CU Experience an asset
  • In depth knowledge of settlement and payment functions
  • Thorough understanding of accounting functions and how they relate to financial institutions
  • Thorough understanding of banking products and banking functions, including a regulatory environment
  • Strong communications skills (verbal, presentation and written)
  • Strong customer service and relationship building skills
  • Strength in organizing, planning, and prioritizing multiple priorities and workloads
  • Strong analytical, critical thinking and problem solving skills

HOW TO APPLY

Please send a digital copy of your resumé and cover letter describing how you best fit the role and requirements to:

lhouse@leaguedata.ca
ATTENTION: Linda House

Closing Date:  July 30, 2021

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Premises Manager

July 16th, 2021 by

WHY LEAGUE DATA

At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a modern, open workspace with amenities such as an onsite gym and parking, flexible work arrangements, professional development opportunities, and a competitive salary with benefits.

As part of the Canadian credit union system, League Data is at the forefront of community-based financial services that give back to our members and the communities of which we are a part. Working at League Data is more than just working on digital banking technology – it’s an opportunity to serve your community through unique challenges that will help you grow and make a positive financial difference in the lives of our members.

THE ROLE

Reporting to Head of Finance and Business Development, the Premises Manager is accountable for the security and management of League Data facilities.

This role will: be accountable to lead policy ownership and maintenance security process and procedures; have oversight of badge issuance, deactivation and tracking as well as conducting periodic access reviews according to policy; be responsible for incident investigation reporting; coordinate with vendors for projects and maintenance as well as landlords building access requirement/policies; be responsible for the visitor management process and record keeping; coordinate the site response to natural disasters or other local incidents; coordinate yearly drills for fire and other related drills.

This role will require the ability to: develop and maintain positive relationships with client FM’s and Business Leaders; maintain oversight and/or manage repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, and janitorial work; review work orders to ensure assignments are completed; to be responsible for facilities inspections and reports; facilitate moves, adds and change activities; facilitate space planning and facility needs required for internal clients work environments.

WHAT WE DO

League Data is the Chief Information Officer (CIO) for the Atlantic Credit Union System, providing enterprise information technology services and support to 46 credit unions in 130 locations across Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island. Our focus is to provide fully integrated technology solutions that deliver an exceptional credit union member experience while optimizing administration and operational costs.

QUALIFICATIONS

  • High school or GED equivalency
  • Minimum 4 years related experience or training
  • Strong communications skills (verbal, presentation and written)
  • Strong customer service and relationship building skills
  • Strength in organizing, planning, and prioritizing multiple priorities and workloads
  • Ability to prioritize and anticipate needs of guests, employees for premises related matters
  • Ability to respond effectively to sensitive / confidential matters

HOW TO APPLY

Please send a digital copy of your resumé and cover letter describing how you best fit the role and requirements to:

lhouse@leaguedata.ca
ATTENTION: Linda House

Closing Date:  July 30, 2021

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Product Implementation Analyst

July 16th, 2021 by

WHY LEAGUE DATA?

At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a modern, open workspace with amenities such as an onsite gym and parking, flexible work arrangements, professional development opportunities, and a competitive salary with benefits.

As part of the Canadian credit union system, League Data is at the forefront of community-based financial services that give back to our members and the communities of which we are a part. Working at League Data is more than just working on digital banking technology – it’s an opportunity to serve your community through unique challenges that will help you grow and make a positive financial difference in the lives of our members.

THE ROLE

Reporting to the Head of Technology and Innovation the Product Implementation Analyst is responsible to provide delivery and product implementation services to credit unions by way of coordination of the configuration/deployment/validation of new product releases. These activities are conducted collaboratively and in sync with Vendor partners and credit unions.

Responsibilities include providing support to credit unions throughout each implementation to ensure successful outcomes.  This role is subject matter expert for multiple products and is responsible for Release management to include testing and certifying system changes and functionality and provide sign off for implementations.

WHAT WE DO

League Data is the Chief Information Officer (CIO) for the Atlantic Credit Union System, providing enterprise information technology services and support to 46 credit unions in 130 locations across Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island. Our focus is to provide fully integrated technology solutions that deliver an exceptional credit union member experience while optimizing administration and operational costs.

QUALIFICATIONS

  • Business Bachelor’s Degree, or equivalent relevant experience
  • Prior experience with product release and/or implementations planning and execution
  • Strong communications skills (verbal, presentation and written)
  • Comfort resolving complex issues
  • Strength organizing, planning, and prioritizing multiple priorities and workloads
  • Strength with attention to details
  • Highly proficient with Microsoft Windows, Word, Excel, PowerPoint, Gmail

HOW TO APPLY

Please send a digital copy of your resumé and cover letter describing how you best fit the role and requirements to:

lhouse@leaguedata.ca
ATTENTION: Linda House

Closing Date:  July 30, 2021

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