Assistant Manager, Administration

Assistant Manager, Administration

East Coast Credit Union is seeking an Assistant Manager, Administration to join our team! Build your career at East Coast Credit Union, where you will discover exciting professional opportunities and a collaborative workplace with great benefits and teams that support you!

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With 18 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Senior Manager, Administration, the Assistant Manager of Administration manages the administrative support services for the loans and deposits functions and ensures the delivery of optimal service to internal members. The incumbent performs deposit function-related activities and provides assistance and support to direct reports and branch staff.  He/She assists with identifying efficiencies and streamlining processes while ensuring compliance with security and legislative requirements.

You would…

  • Coordinate and manage the activities of the Administration Officers (Loans and Deposits) in the delivery of optimal internal member service, in accordance with the Collective Agreement when applicable. Responsibilities include but not limited to participating in the development of a sales and service culture by training employees; monitoring performance objectives; planning, assigning and directing work; providing on-going weekly coaching to reinforce positive behaviours; conducting annual performance reviews and bringing any performance-related issues to the Senior Manager, Administration. Recommends various personnel actions including but not limited to, hiring, rewarding, promoting, reassigning or discipline, and discharge where appropriate.
  • Monitor corporate communication and conduct regular meetings to ensure direct reports are well informed of changes to policies and procedures, company direction and important developments.
  • Oversee and monitor attendance; develop schedules and ensures adequate staffing complement at all times in order to provide an optimal level of service.
  • Ensure direct reports follow proper procedures when completing reviews of loan and deposit applications; verify that all documentation is in accordance with established policies, procedures and regulatory requirements. Ensure compliance with audit and security standards, policies and procedures, and loss prevention measures.
  • Performs various activities of the Deposit Services function including but not limited to:
  • Processing term renewals.
  • Assisting with the reporting process with Trustees, Regulators and CRA among others.
  • Filling in for existing members of the deposit administration team during absences.
  • Generating and completing various reports as required.
  • Completing other Deposit Services activities as they are introduced.

You have…

  • Completed a Bachelor’s Degree in Business Administration or Commerce.
  • Five years of relevant experience, including a minimum of two years supervisory experience; or equivalent combination of experience, training and education.

You are…

  • A confident leader with ability to coach, delegate and foster a team environment.
  • An experienced lender with analytical problem solving skills.
  • Able to manage and implement change management initiatives.
  • Proficient with technology.

We offer…

  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Tuition reimbursement, training, and personal development.
  • Competitive compensation and benefits with performance-based incentives.
  • Potential for flexible work arrangements including Flex Time, Telework and compressed work week.
  • Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
  • Additional employee perks include but not limited to wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

Applications will be accepted until July 10th, 2023.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

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At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.


East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at or by phone at 902.464.7124