Customer Service Analyst – League Data LTD.
WHY LEAGUE DATA?
At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a modern, open workspace with amenities such as an onsite gym and parking, ﬂexible work arrangements, professional development opportunities, and a competitive salary with beneﬁts.
As part of the Canadian credit union system, League Data is at the forefront of community-based ﬁnancial services that give back to our members and the communities of which we are a part. Working at League Data is more than just working on digital banking technology – it’s an opportunity to serve your community through unique challenges that will help you grow and make a positive ﬁnancial difference in the lives of our members.
The Customer Service Analyst is the first brand ambassador in the interaction with League Data’s credit union customers. The incumbent will help solve any related customer concerns through meaningful interactions and a bias for service excellence. The goal is to provide a seamless and memorable customer experience. This role provides first point of contact for operational and technical support to the credit unions and interacts with external suppliers of technology, in addition to coordinating communications back to customers on progress of their requests. This includes monitoring, operational components of vendor management, after hours availability, creation/execution of procedures, Q/A analysis, reporting and resolution of service and system issues.
WHAT WE DO
League Data is the Chief Information Ofﬁcer (CIO) for the Atlantic Credit Union System, providing enterprise information technology services and support to 42 credit unions in 130 locations across Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island. Our focus is to provide fully integrated technology solutions that deliver an exceptional credit union member experience while optimizing administration and operational costs.
- High School Diploma is required
- Excellent communication skills, both verbal and written
- Prior experience in financial and customer service would be considered an asset
- Professional and pleasant telephone manners
- Demonstrated analytical and problem-solving skills
- Demonstrated ability to work within a time constraint
- Working knowledge of PCs and strong keyboarding skills (25 wpm)
- Positive attitude and demonstrated ability to perform in team-based environment
DIVERSITY & INCLUSION
League Data is committed to providing a healthy, safe, and supportive work environment that values diversity, free from discrimination, and enables all employees to effectively use their skills and experience to contribute to our performance, service delivery and culture.
League Data practices equitable hiring while creating a diverse and inclusive culture that empowers each employee to contribute, be authentically themselves, and celebrate our differences. Inclusion is embedded in our core values.
HOW TO APPLY
Please send a digital copy of your resumé and cover letter by August 19, 2022 describing how you best ﬁt the role and requirements to:
ATTENTION: Marsha Roul