Customer Service Representative

Are you a salesperson who loves to develop relationships while solving problems? If so, keep reading!

We are looking for a Customer Service Representative to join our Moncton team.

As a Certified B Corp® OMISTA Credit Union exists to provide a better way to bank. OMISTA provides complete banking products and services delivered with honesty, fairness, and trust. We are committed to providing solutions to enhance the financial wellbeing of our personal banking and small-to-medium-size business banking customers. When you “Bank Local” with OMISTA, all money and profits stay in NB creating greater prosperity for our shared economy and communities.

Reporting to the Branch Manager, the Customer Service Representative (CSR) is responsible for responding to customer and potential customer inquiries and assisting customers in finding the product or service that best suits their needs. The CSR is the first point of contact, and as such, this position is instrumental in building and retaining positive relationships.


  • Respond to customer and potential customer inquiries
  • Analyze needs and assist customers in determining the product or service that best meets their needs.
  • Know all credit union products to best serve the customer
  • Process daily teller transactions in an efficient, accurate and pleasant manner


Hard Skills

  • Strong computer skills
  • Good understanding of financial terminology and financial principles
  • Ability to work accurately and adapt to new concepts quickly

Power Skills

  • A passion for exceptional customer service
  • Excellent communication skills
  • Great listening and problem-solving skills
  • A dedication to putting the members’ needs first
  • A Positive Outlook
  • Desire to grow with the company


  • Experience in customer service
  • Experience in handling cash
  • Financial services experience is considered an asset

Education and Training

  • A certificate and/or diploma in business from a post-secondary institution or sufficient experience in lieu of education


Employment Type:   Permanent Full Time
Location:                     Moncton
Work Environment: With a Fantastic In- Branch Team
Pay Type:                    Salaried & Bonus
Start Date:                  December 2021 


  • Matched Pension 2% – 6%
  • Shared Cost Flex Health & Dental
  • Paid Vacation
  • Paid Sick Days
  • STD, LTD, Life Insurance
  • Wellness Credit and so much more!

Application Deadline: November 25, 2021
Reference: CSR-2021-Moncton002
Email resume to:

We appreciate your interest in OMISTA! Only those candidates selected for an interview will be contacted.