Financial Service Officer

North Sydney Credit Union is currently accepting applications for the position of Financial Service Officer (FSO).

Knowing our members and truly understanding their needs is how our FSOs provide the best financial advice. It’s not about selling a product or a service; it’s having engaged and meaningful conversations with our members to empower them to achieve their financial goals. We are looking for a self-motivated, ambitious people person who can build great relationships and establish trust.

To complement their interpersonal skills, the FSO will continually expand their knowledge of all the products and services offered at North Sydney Credit Union (NSCU) to enable them to successfully fulfill the responsibilities of the role.


The Position:

Reporting to the General Manager/Acting General Manager, the Financial Service Officer will be responsible for:

  • Establishing and maintaining a strong relationship with members by adopting a holistic approach towards managing their overall financial well-being.
  • Taking ownership of the member experience, ensuring they have a clear understanding of the features and benefits of the products and services recommended to them.
  • Preparing credit information necessary to establish credit limits including such factors as applicant’s assets, credit experience and personal references, debt/income ratio, credit score and other underwriting procedures, in accordance with policy and procedures.
  • Verifying applicant’s credit worthiness by obtaining credit bureaus, contacting employers, existing and former creditors, and personal references, and approving or declining credit within approved lending limits, or referring to the next higher approving position level with recommendations.
  • Maintaining strict confidentiality and adhering to our privacy policy in regard to access to member information.
  • Compiling lending package and establishing loan and/or mortgage structure with applicant, including rates, terms, repayment options, and other credit terms, while educating the member on debt management best practices.
  • Ensuring loan and/or mortgage agreements are complete and accurate according to policy and regulatory requirements, and security in place prior to the disbursement of the funds.
  • Proactively reaching out to the members, discussing their evolving financial goals, providing individual financial counseling and cross selling on the benefits of utilizing other credit union products and services, making referrals to partner providers as required.
  • Ensuring members’ accounts are up to date. In the event of arrears, the FSO will be the first point of contact to set up payment arrangements to maintain a low level of delinquencies and prevent write-offs. Additionally, you will grant a temporary overdraft where required, while adhering to the appropriate limits and policy currently in place.
  • Approving loan payment extensions and substitution of loan securities.
  • Instrumental in taking a lead in the digital marketing of North Sydney Credit Union, updating and creating content for the website, social media and traditional media
  • Participating in credit union promotions, special member and community events.
  • Assisting and backing-up other team members and completing other duties as assigned.


The Person:

The successful candidate will have successfully completed a one or two-year business administration course plus have three to five years related experience and/or training in a financial services institution; or an equivalent combination of education and experience. The incumbent will also demonstrate the following:

  • Ability to utilize strong communication and interpersonal skills to effectively manage member expectations.
  • Demonstrated ability to build trust and maintain long-term relationships.
  • Passion for learning and expanding knowledge towards personal development.
  • Strong time management skills with the ability to prioritize their agenda coupled with a high attention to detail.
  • Motivation to actively participate in and contribute to the measurable success of in-branch campaigns.
  • Knowledge of lending and wealth management.
  • Knowledge of financial accounting and financial principles and policies within a regulatory environment.
  • Demonstrated proficiency in the use of Microsoft Office applications.
  • Proven ability to perform basic mathematical calculations, with or without a calculator.
  • Initiative, enthusiasm and a keen understanding and commitment to nurturing member relations would be essential attributes of the successful candidate.
  • A confident and competitive person who is a positive influence on your co-workers.
  • A self-starter who can see opportunities and find solutions with the proven ability to meet and exceed business/sales objectives.


The successful candidate will also demonstrate strong competencies in:

  • Adapting to and Embracing Change
  • Concern for Order, Quality and Compliance
  • Customer Service Orientation
  • Impact and Influence
  • Listening, Understanding and Responding
  • Information Seeking
  • Results Orientation
  • Organizational Awareness
  • Teamwork and Cooperation
  • Initiative
  • Strategic Orientation
  • Problem Solving and Judgment
  • Planning, Organizing and Coordinating
  • Self Confidence
  • Conceptual Thinking



This is a full-time permanent position with North Sydney Credit Union and remuneration will be determined based on education and experience.  Compensation will be adjusted after the initial six-months, and annually thereafter. North Sydney Credit Union offers a competitive benefits package with coverage beginning three-months after hiring. As well, the credit union offers a Group RRSP on a 50/50 cost sharing basis after one year’s employment. A pro-rated amount of vacation is  provided in the first year!


To apply: Please send a resume and cover letter to


North Sydney Credit Union wishes to thank all applicants; however, only those candidates selected for an interview will be contacted.