Help Desk Analyst, Provincial

Information Technology – PEI

Permanent Full Time

Who We Are:

We are the largest Credit Union in Atlantic Canada with $1.2 billion in assets and serving approximately 35,076 members in 10 branch locations across PEI.

We are committed to the following core values in operating our organization:

  • We go above and beyond for our people – members, staff, and board.
  • We are accountable and have integrity.
  • We work together as a team.
  • We seek to continuously improve.
  • We act in the best interests of our communities.

Who You Are:

You are a tech savvy problem solver and genuinely enjoy providing outstanding technical support to internal staff. You are excited about the opportunity to contribute to the credit union
through your exceptional skills in network work administration and help-desk support.

What You’ll Do:

  • Provide exceptional technical support to internal staff for all IT service areas:
    client technology, account management, security, business applications, server/network, mobility, etc.
  • Handle technical support; log, resolve and escalating tickets
  • Perform standardized IT support tasks including:
    • User account creation
    • Group changes
    • Unlocking accounts
    • Password Setup
    • Mailbox setup
    • VPN creation
    • Phone configuration, etc.
    • Systems security
  • Complete other duties as assigned by supervisor and/or management.

What You Have:

Required Education and Experience

  • College diploma or university degree in the field of computer science or other technical program and/or two years equivalent work experience.

Skills and Abilities

  • Degree or diploma (computer-related program preferred) with a minimum of three years’ prior
    experience in IT or Helpdesk environment. Experience in supporting desktop applications, and
    Experience using an IT Service Management or ticketing system to manage Incidents
    and Service Requests.

What We Offer:

  • Outstanding culture and opportunity to join an engaged and community-focused team.
  • Market competitive compensation.
  • Generous benefit package including flexible health and dental Plan and sick time
  • Vacation starting at 3 weeks per year plus 4 personal days (prorated).
  • Tuition reimbursement, training, and career progression opportunities.
  • Additional employee perks including but not limited to, annual fitness and clothing allowance
  • Salary range for this position: $48,253.80 $56,769.18

Interested?

Do you think you would be a good fit for the role? Tell us why by submitting your resume and cover letter no later than December 16th, 2022.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Diversity and Inclusion:

Provincial Credit Union invites applications from all qualified individuals. Provincial Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. Accommodations are available for applicants with disabilities throughout the recruitment process.