Manager, Member Services Development

Members of the CUA Team work to create and deliver a “wow” banking experience to more than 20,000 individuals and businesses across Nova Scotia. The CUA Difference is a combination of flexible products, personalized service and quick decisions made here by people who know and love our Province. CUA’s continued growth and member satisfaction reflects a team of big-thinking problem-solvers who think outside the box to help everyday people get ahead. If you are excited about the opportunity to help people achieve what matters most, while changing the way people think about banking, consider the following opportunity:

Manager, Member Services Development

Reporting to the Director, Retail Services, the Manager, Member Services Development leads the creation, delivery and evaluation of the training, coaching and development programs for the Member Services group. The programs focuses on member-facing operations in the branches, Commercial Centre and Customer Contact Centre. To execute this responsibility, the Manager identifies and assesses current and future training needs of the various units. On the basis of the assessment, the position establishes and executes the annual Training and Coaching Program at the unit and group levels. In addition to this responsibility, the Manager develops and conducts new hire orientation and training for Member Services.

As the successful candidate, you have a proven track record in training, coaching and employee skill development. You have knowledge and experience with the systems, processes and procedures within CUA or within the Atlantic credit unions system that would enable you to effectively develop the appropriate training programs. You have the ability to multi-task across a number of areas of responsibility, leveraging strong prioritization skills. You thrive in a coaching and leadership role, with superior presentation and communication skills, both verbal and written. You excel at proactively identifying coaching and skill development opportunities to enhance staff’s capability in meeting customer needs and delivering an exceptional service experience to CUA’s customers.


  • University degree in a related discipline (business, education, human resources) and a minimum of five years of related experience and/or training; or equivalent combination of education and experience.
  • Experience in the credit union sector and knowledge of day-to-day operations, including typical policies and procedures.
  • Certification in either banking, financial services, securities, or training would be an asset.

This is a full-time position offering competitive benefits and compensation commensurate with experience and qualifications.

Closing date for this opportunity is May 20, 2021.

Method of Applying:
Please apply by submitting a resume to as well as providing your salary expectations. While we appreciate all submissions, only those considered for an interview will be contacted. Thank you for your interest in joining the CUA Team!