Member Services Support Administrative Assistant (Credit Management)

Members of the CUA Team work to create and deliver a great banking experience to 20,000 individuals and businesses across Nova Scotia.  The CUA Difference is a combination of flexible products, personalized service and quick decisions made and delivered by people who know and love our Province.  CUA’s continued growth and member satisfaction reflects a team of committed problem-solvers who think big and outside the box to help others take a step forward in their financial health.  If you are excited about the opportunity to help people achieve what matters most, while changing the way people think about banking, consider the following opportunity.


Member Services Support Administrative Assistant (Credit Management)


Reporting to the Supervisor of Credit Management, the Member Services Support (MSS) Administrative Assistant is responsible for the administrative function of CUA’s credit and delinquency management activities related to the lending portfolio.  Key accountabilities are proactively contacting CUA’s personal and commercial members as well as administering collection activities for the personal and commercial loans portfolio.  In carrying out this role, the position adheres to established collection processes, monitors and pursues timely repayments, completes required reports and manages the member experience in a manner that is aligned with CUA’s brand.



As the successful candidate, you have experience in delinquency management and understand the processes to support timely repayment.  You have strong organizational skills with the ability to prioritize, manage time and efficiently complete tasks. You solve problems quickly and effectively manage the workload independently with effective interpersonal, verbal (telephone) and written communication skills.  You have knowledge of financial products and services.  Your attention to detail and service focus makes you a valuable member of the team.


Education / Experience:

  • Undergraduate degree or diploma, or an equivalent combination of training and experience within the financial services sector.
  • Strong working knowledge of Microsoft 365 programs, including Excel.
  • Experience with delinquency management, ideally in the financial services sector.


This is a full-time position offering competitive benefits and compensation commensurate with experience and qualifications. A flexible work arrangement, including a hybrid work model, is available for this position.

Closing date for this opportunity is July 12, 2023.

Employment Equity, Diversity & Inclusion at CUA:

CUA strives to achieve a workplace where opportunities are based on skills and abilities and recognizes the value that diversity brings.  We encourage applications from all qualified candidates, including those who identify as racially visible, indigenous, women in underrepresented roles, persons with disabilities and members of the LGBTQ+ community.  CUA supports candidates and employees with access and accommodation needs.  If you are selected for an interview and require a specific accommodation, please let us know and we would be happy to assist.

Method of Applying

Please apply by submitting a resume to as well as providing your salary expectations.   While we appreciate all submissions, only those considered for an interview will be contacted.  Thank you for your interest in joining the CUA Team!