Member Services Support Administrative Assistant

Members of the CUA Team work to create and deliver a “wow” banking experience to 20,000 individuals and businesses across Nova Scotia. The CUA Difference is a combination of flexible products, personalized service and quick decisions made and delivered by people who know and love our Province. CUA’s continued growth and member satisfaction reflects a team of committed problem-solvers who think big and outside the box to help others take a step forward in their financial health. If you are excited about the opportunity to help people achieve what matters most, while changing the way people think about banking, consider the following opportunity.

Member Services Support Administrative Assistant

Reporting to the Manager, Member Services Support, the Member Services Support (MSS) Administrative Assistant is accountable for conducting administrative and processing functions for lending and deposit services as well as responding to enquiries from internal and external parties. The MSS Administrative Assistant reviews various documents pertaining to loan and deposit products to ensure their accuracy and compliance with related policies and procedures. The position completes the processing of loan and deposit transactions, which includes new loans or deposits, renewals, transfers, withdrawals and the related interest component, and compiles the information into defined reports and operating systems. The MSS Administrative Assistant also supports adhering to reporting requirements to external organizations, including the completion of slips, forms and reports to Canada Revenue Agency.

As the successful candidate, you have expertise in loan and deposit transaction processing in a financial institution, and understand the underlying systems, policies and procedures. Your attention to detail and high accuracy level facilitates quality service to CUA’s members and compliance with external requirements. You have exceptional organizational skills, with the ability to prioritize, manage time and efficiently complete takes. You have sound judgement and can quickly detect data or information that deviate from the norm or rules as a critical quality assurance of your work.

Education / Experience:

  • Undergraduate degree or diploma in any field.
  • One (1) to three (3) years related experience in loan and/or deposit transaction processing or administration in a financial institution.
  • Knowledge of banking systems and business model.

This is a full-time position offering competitive benefits and compensation commensurate with experience and qualifications.

Closing date for this opportunity is July 8, 2021.

Method of Applying:
Please apply by submitting a resume to as well as providing your salary expectations. While we appreciate all submissions, only those considered for an interview will be contacted. Thank you for your interest in joining the CUA Team!