MSR – Local Support

The job:

At Advance Savings, the Member Service Representative – Local Support is responsible for delivering advice and solutions for our members through our virtual channels, like over the telephone, by email and through live-chat.

What you’ll be doing:

  • Process member transaction – like bill payments, account transfers, loan payments and balance inquiries – over the phone, by email or through live-chat;
  • Provide virtual products and service support based on our member’s needs and goals;
  • Effectively manage digital and online inquiries, including incoming calls;
  • Perform outbound calls and support any sales and service initiatives;
  • Recommend and process product and services like deposit accounts, term deposits, card services, digital services, credit cards and pre-approved lending products;
  • Assist our community branches and business centre in booking in-person, telephone and video-chat appointments;
  • Help champion and provide support with our Member Welcome Program, ASAPP Account Openings; Digital Signature Software; and,
  • Provide daily support to our Administrative Department and review reports as required.

Who are we looking for:

We’re looking for a team member who puts local first. We’d also be looking for a person who:

  • Has completed a certificate or diploma in a related field or has an equivalent combination of sales and service experience;
  • Has great customer service and business development skills;
  • Is outgoing and self-motivated; and,
  • Has great communication (verbal and written) and time management skills.

Why join the Advance Savings team:

Advance Savings is a community banking institution with four community branches, a business centre and a local support team, all located in southeastern New Brunswick. We take pride in being a locally owned and operated Credit Union. We don’t mean to pat ourselves on the back but we offer:

  • Flexible work arrangements;
  • A member first culture and the opportunity to join a local team;
  • Training and personal development opportunities;
  • Competitive compensation and benefits;
  • Team member perks including reduced rates on employee loans/mortgages and paid volunteer time.

Feel inspired? Apply today at Advance Savings:

Please email your CV or any questions to before December 2, 2022

All offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check. We wish to thank all applicants in advance; only candidates selected for an interview will be contacted.