Senior Account Manager, Business Services

Position Type: Full-Time
Branch Location: Kensington & North Rustico

Who We Are:
We are the largest Credit Union in Atlantic Canada with $1.2 billion in assets and serving approximately 35,076 members in 10 branch locations across PEI.

We are committed to the following core values in operating our organization:

  • We go above and beyond for our people – members, staff, and board.
  • We are accountable and have integrity.
  • We work together as a team.
  • We seek to continuously improve.
  • We act in the best interests of our communities.

Who You Are:
You are excited about the opportunity to engage with our members and deliver a memorable member experience when assisting them with their business banking needs. You are an organized, multi-tasker that enjoys a fast-paced environment. You are passionate about helping your community, interested in coaching and leading a remarkable team, and want to help grow prosperity in Prince Edward Island.

What You’ll Do:

  • Provides coaching and direct supervision to assigned business services staff in the Kensington and North Rustico branch.  Mentorship will include, among other tasks; (i) joint member calls / meetings (ii) credit skill development (iii) assistance with credit applications.
  • Assess new credit requests from existing members and prospective members, authorizing within established limits and submitting recommendations for credit to appropriate approval level.
  • Monitors and controls assigned commercial loan portfolio as it pertains to annual reviews including financial statement analysis, risk assessment and debt structure.
  • Builds relationships with existing clients; networks with external parties to generate new business.
  • Call on existing relationships to review portfolios and make recommendations / provide advice.
  • Proactively manage and promote to managed accounts other business services and non-credit products, including deposits; reviews current portfolio to ensure members have proper banking products.
  • Collection and follow-up for delinquent loans and excess operating facilities.  Undertakes, and / or, recommends appropriate collection activity including legal action, security realization.
  • Some travel required.
  • Completes other duties as assigned by supervisor and/or management.

What You Have:
Required Education and Experience

  • College diploma or University degree plus have a minimum of seven years’ experience in direct business lending.
  • Proven leadership experience with the ability to coach, delegate and foster a team environment.

Skills and Abilities

  • Exceptional people management skills and possess a team building leadership style that is effective at motivating a team of financial sales and service professionals.
  • Demonstrated ability to proactively listen, identify sales opportunities, solve problems are sales oriented with a member service mindset.
  • Exceptional communication and relationship building skills with the proven ability to exercise sound judgment and discretion.
  • Strong analytical and decision-making skills. In-depth understanding of financial products, trends and service offerings.
  • Proven organizational, planning and multi-tasking skills.
  • Demonstrated accuracy and attention to detail
  • Proven ability to interpret financial data.
  • Ability to work independently and be a team player.
  • Thorough knowledge of risk management practices; internal auditing and regulatory compliance.
  • Proven ability to prepare and present written/oral reports.
  • Proficiency in the use of technology.

Do you think you would be a good fit for the role? Apply today! Applications will close January 21, 2022.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Diversity and Inclusion:
Provincial Credit Union invites applications from all qualified individuals. Provincial Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. Accommodations are available for applicants with disabilities throughout the recruitment process.