Team Lead, OMISTA Credit Union

Do you love the idea of finding solutions to customers’ problems while working for a company that focuses on people, communities, and the planet? Does the idea of leading a Team that is passionate about Customer Service Excellence fill you with purpose?

If so, please come meet with us – we want you to join our Team as Customer Service Team Lead at our Cornhill Street, Moncton branch.

As a Certified B Corp® OMISTA Credit Union exists to provide a better way to bank. OMISTA provides complete banking products and services delivered with honesty, fairness, and trust. When you “Bank Local” with OMISTA, all money and profits stay in NB creating greater prosperity for our shared economy and communities.


Reporting to the Branch Manager, the Customer Service Team Lead will supervise, motivate, and develop the CSR Team. The successful candidate will organize, schedule, and monitor activities to promote the efficient servicing of member needs and monitor and maintain adequate branch cash supplies.


Team Leader / Supervisor of Cash Services

  • Supervise, coach, mentor the CSR Team
  • Develop performance standards and provide technical direction in all areas of customer service functions
  • Monitor and coordinate cash levels for the branch

Customer Service Administration

  • Provide excellent customer service to OMISTA members and assisting other CSRs with more complicated transactions


  • Maintain Branch Security Protocols and ensure Security Procedures are followed


  • Ensure daily transactions for the department are balanced daily

Credit Union Department Support

  • Work with other Leaders in the organization to create consistencies within the branch network and assist in the roll-out and success of marketing campaigns


Power Skills

  • “People First” Ambassador
  • Positive Outlook and Behaviours
  • Strong Leadership Skills & Change Leader
  • Exceptional Customer Service Skills
  • Excellent Communication Skills
  • Ability to multitask and have a keen eye for detail

Experience / Education / Training

  • Strong understanding of cash services and background in business
  • Strong work ethic and dedication to putting the members’ needs first
  • Strong aptitude for administration
  • Ideally has a minimum of four years of working in a financial service setting
  • College diploma in a business discipline or sufficient experience in lieu of education.


Employment Type: Permanent Full Time

Required Travel:  No

Location:  Cornhill Street, Moncton

Work Environment:   Branch

Pay Type: Salaried, Personal Bonus, Team Bonus

Please Note: The ability to be bonded is a condition of employment with OMISTA. The Bonding Process consists of the completion of a bonding application, criminal record check, and credit check


  • Matched Pension 2% – 7%
  • Health & Dental Cost Flex (75%/25%)
  • Employee Development Opportunities
  • Employee pricing on accounts
  • Min 3 weeks’ Vacation & Paid Sick Days
  • STD, LTD, Life Insurance, Critical Illness
  • Wellness Credit and so much more!!

Application Deadline:  June 14, 2023

Application ID: Team Lead -2023-008                                      Email resume to:

Diversity and Inclusion:

OMISTA Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. 

We appreciate your interest in OMISTA; however only those being short-listed for an interview will be contacted.