Training Officer – CUA

Members of the CUA Team work to create and deliver a “wow” banking experience to 20,000 individuals and businesses across Nova Scotia. The CUA Difference is a combination of flexible products, personalized service and quick decisions made and delivered by people who know and love our Province. CUA’s continued growth and member satisfaction reflects a team of committed problem-solvers who think big and outside the box to help others take a step forward in their financial health. If you are excited about the opportunity to help people achieve what matters most, while changing the way people think about banking, consider the following opportunity.

Training Officer

Reporting to the Manager, Member Services Development, the Training Officer is responsible for the delivery of training and development programs for the Member Services group. The programs focus on member-facing operations in the branches, Commercial Centre and Customer Contact Centre, and include the new hire orientation program. To execute this responsibility, the Training Officer carries out all logistical requirements to arrange for the training as well as delivers the prescribed programs. In addition, the position completes the defined evaluation process, assesses results and brings forward recommendations for enhancements to the Manager.

As the successful candidate, you have experience in training, coaching and/or employee skill development. You have knowledge and experience with the systems, processes and procedures within CUA or within the Atlantic credit union system that would enable you to effectively deliver the appropriate training programs. You have the ability to multi-task across a number of areas of responsibility, leveraging strong prioritization skills. Your superior presentation and communication skills, both verbal and written, enable high performance and positive training outcomes for participants.


  • University degree or college diploma in a related discipline and a minimum of three years of related experience and/or training; or equivalent combination of education and experience.
  • Experience in the credit union sector and knowledge of day-to-day operations, including typical policies and procedures.

This is a full-time position offering competitive benefits and compensation commensurate with experience and qualifications.

Closing date for this opportunity is June 8, 2022.

Method of Applying:
Please apply by submitting a resume to as well as providing your salary expectations. While we appreciate all submissions, only those considered for an interview will be contacted. Thank you for your interest in joining the CUA Team!