Mobile Apps – Frequently Asked Questions (FAQs)

mobile_app_help (200x200)1.  What is my nickname?                                      

If you would like to remember your membership details on this device, you can give them a memorable name; for example, Dave’s Account or Main Account. If you are using this device to access more than one membership, give each login a distinct name.

2.  What is Remember Login?

Using the Remember Login option, you can choose to save your membership number on this device. Your membership number is not the same as your Personal Access Code and cannot be used to securely log in. If this is a shared device, select OFF as your preference.

3.  What is a PAC?

A PAC is your Personal Access Code, which is used to verify your identity in order to securely log into online banking. If you do not have a PAC or have misplaced it, please contact your credit union.

4.  What is QuickView?

Enabling the QuickView feature allows you to display your account balances on the application home screen. When you are logged out, your balances will be viewable when you open the application. Tap the arrow to view the balances of your other accounts. Go to Settings to manage your preferences for the QuickView feature.

5.  Can I turn off QuickView?

If your phone has been lost, stolen or you have replaced it with a new device, you can deactivate the QuickView feature on MemberDirect under Account Activities – Mobile Phone App. Once you have deactivated it, the device will no longer display your balances on screen unless logged in. We suggest you deactivate the feature on your old phone before activating it on a new device.